Daniel Wright

Daniel Wright Email and Phone Number

A-CSM, CSPO - Scrum Master with utility and theme park experience. @ San Diego Gas & Electric
san diego, california, united states
Daniel Wright's Location
San Diego, California, United States, United States
Daniel Wright's Contact Details

Daniel Wright personal email

n/a
About Daniel Wright

Experienced Business Analyst with a demonstrated history of working in the utilities and theme park industries. Skilled in Communication, Building Effective Relationships, Leadership, and Microsoft Office. Strong research professional with a Bachelor of Arts - BA focused in Organizational Communication, General from Florida International University.

Daniel Wright's Current Company Details
San Diego Gas & Electric

San Diego Gas & Electric

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A-CSM, CSPO - Scrum Master with utility and theme park experience.
san diego, california, united states
Website:
sdge.com
Employees:
2307
Daniel Wright Work Experience Details
  • San Diego Gas & Electric
    Scrum Master
    San Diego Gas & Electric Aug 2022 - Present
  • Duke Energy Corporation
    Senior Business Analyst
    Duke Energy Corporation Oct 2021 - Aug 2022
  • Duke Energy Corporation
    Business Analyst
    Duke Energy Corporation May 2015 - Oct 2021
    Business Analyst - Support• Created and maintained system transition plans for a 15-person production support team with the focus and inclusion of the Agile methodology.• Participated in the daily incident report generation that assists the various business units with the tracking of open system support tickets.• Acted as a liaison to the various Product Owners to groom and refine the product backlog items, this includes but is not limited to product prioritization of the product… Show more Business Analyst - Support• Created and maintained system transition plans for a 15-person production support team with the focus and inclusion of the Agile methodology.• Participated in the daily incident report generation that assists the various business units with the tracking of open system support tickets.• Acted as a liaison to the various Product Owners to groom and refine the product backlog items, this includes but is not limited to product prioritization of the product backlog.• Strategically produced and executed acceptance tests for user stories as approved by various system Product Owners.• Removed impediments and distractions for the development team.• Provided second level support for production issues which includes problem identification, definition andimplementation of short-term work around and coordination of long-term software solution with development team.• Taught production support peers about SAP Hybris Commerce functionality and processes.Business Analyst• Participated in a large-scale system implementation program of a $900M SAP E&U solution.• Created end user process workflows.• Led presentations of SAP Hybris Commerce functionality to Product Owners.• Provided support as SAP Hybris Commerce subject matter expert with answering questions for the training team and end users.• Collaborated with various teams to create training documentation and demonstration videos.• Partnered with IT security to ensure accuracy of business roles and access levels for users.• Evaluated business requirements and processes through workshops and workflow analysis.• Conducted several levels of testing including functional, regression, user acceptance, integration and performance to ensure the business needs are met.• Collaborated with several external vendors to ensure smooth transition of work processes to SAP Hybris Commerce.• Participant of Customer Connect Engagement team.Revenue Services Specialist II Customer Service Specialist I Show less
  • The Walt Disney Company
    Merchandise Coordinator
    The Walt Disney Company May 2006 - May 2015
    Orlando, Florida Area
    Merchandise Coordinator – Magic Kingdom Park (January 2012 – May 2015)• Utilized the Basics Walk Leadership Strategy to influence Cast Members to incorporate the Four Keys into daily routine• Drove Safety initiatives by partnering with the local safety champion• Facilitated Role Standards training to all front-line Magic Kingdom Merchandise Cast• Partnered with peers to create a step-by-step guideline for our Glow and Money Room Operations and Procedures• Developed new… Show more Merchandise Coordinator – Magic Kingdom Park (January 2012 – May 2015)• Utilized the Basics Walk Leadership Strategy to influence Cast Members to incorporate the Four Keys into daily routine• Drove Safety initiatives by partnering with the local safety champion• Facilitated Role Standards training to all front-line Magic Kingdom Merchandise Cast• Partnered with peers to create a step-by-step guideline for our Glow and Money Room Operations and Procedures• Developed new two-day Glow training plan to strengthen the training while utilizing 30% less labor• Created a variance tracker for Cast Members to assist in Loss Prevention• Trained newly transferred Coordinators as well as Back-up Coordinators• Communicated with Training Liaison to ensure that the new Coordinators are receiving thorough training• Continuously communicated with Disney Photo Pass and Parade Audience Control partners to maintain seamless guest flow and safety for both Cast and Guests• Broke an all-time Squeeze Breeze Operation sales record making $17,434 on July 4, 2014• Broke an all-time Glow Operation sales record making $59,142 on December 31, 2014 Merchandise Relief Coordinator / Area Trainer – Contemporary Resort (October 2010 – January 2012)• Trained new Cast Members to the area• Assisted with running opening and closing tasks• Ran pre- and post-shift meetings Merchandise Host – Animal Kingdom Park (May 2006 – October 2010)• Delivered courteous and prompt customer service Show less

Daniel Wright Skills

Leadership E Commerce Merchandise Microsoft Powerpoint Theme Parks Customer Satisfaction Business Analysis Communication Customer Service Training Travel And Tourism Building Effective Relationships Microsoft Office Microsoft Word Microsoft Excel Training Employee Training Customer Service Interpersonal Skills Leading Meetings Leisure Travel Great Personality Business Travel Presentations Organization Skills Hospitality Industry

Daniel Wright Education Details

Frequently Asked Questions about Daniel Wright

What company does Daniel Wright work for?

Daniel Wright works for San Diego Gas & Electric

What is Daniel Wright's role at the current company?

Daniel Wright's current role is A-CSM, CSPO - Scrum Master with utility and theme park experience..

What is Daniel Wright's email address?

Daniel Wright's email address is da****@****rgy.com

What schools did Daniel Wright attend?

Daniel Wright attended Florida International University.

What skills is Daniel Wright known for?

Daniel Wright has skills like Leadership, E Commerce, Merchandise, Microsoft Powerpoint, Theme Parks, Customer Satisfaction, Business Analysis, Communication, Customer Service Training, Travel And Tourism, Building Effective Relationships, Microsoft Office.

Who are Daniel Wright's colleagues?

Daniel Wright's colleagues are Charlotte Greek, M.s., Chris Cordella, Gavin Schag, Michelle Zamorano, Tommy Saenz, Loren Logan Lones, John Blas.

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