Front Desk Receptionist & Administrative Assistant
Current• Managed all incoming telephone inquiries, scheduled appointments, and invoices, as well as retrieved and returned messages on behalf of the doctors.• Trained personnel in all areas of front desk management and patient relations, ensuring open lines of communication between patients, staff and physicians with demonstrated efficiency and confidentiality.• Completed and managed all documentation, including monthly reporting requirements and program databases, in compliance with national standards and funding sources.• Led the development and implementation of numerous human resources policies, procedures and best practices. • Prepared patient paper and electronic charts, medical record reports, expense reports, and insurance verification reports.• Managed office supply inventory efficiently, ordered supplies when required, and negotiated better deals with suppliers. • Utilized various office equipment such as multi-line consoles, fax machines, scanner/printers, and POS systems to manage patient registration and payments seamlessly.• Provided project management oversight by establishing key communication plans to ensure all parties were aligned and projects adhered to deadlines.
