Daniel Jones Email & Phone Number

London, England, United Kingdom

Act as the key membership point of contact for high profile and emerging songwriters and composers.Represent PRS at any relevant industry meetings, appearing on any relevant panels or events Provide a single point of contact internally and externally for member issues and provide training where necessary on all areas.Deliver a tailored account management programme and identify training / knowledge development requirements for key membersResolve escalated service requests effectively whilst taking remedial actions to ensure issues do not reoccurArrange and attend member representative meetings to provide support around PRS for Music processes and policies.

Manchester, United Kingdom

Responsible for establishing and maintaining relationships with music creators, industry organisations, music educators, and key influencers in the North of England in order to raise the profile, influence and understanding of PRS for Music.Identify potential new members and to develop PRS for Music songwriters, composers and their repertoire, ensuring members join PRS when appropriate and act as a key point of contact for new and potential members,Plan and deliver a number in-person and online music industry events each year. Chair seminars and panels, deliver new product training, represent PRS for Music at key events as a panelist or delegate.Arrange and attend educational establishments, third party events and member meetings to provide support around PRS for Music processes and policies.

London, United Kingdom

Responsible for all training and coaching of 60+ staff members within the Member Services Department at PRS For Music.Ensuring that Member Service's needs are anticipated and that staff members are kept abreast of new software, systems, initiatives and polices and provided with the necessary support to interact effectively with 100,000 members.Identifying training/knowledge development requirements and developing educational materials, process documentation and running workshops.Established and maintain an internal intranet based training resources and ensured its adoption by the teams as the core means to develop business knowledge and have provided a range of alternative learning solutions to various needs and learning styles.Provide tailored coaching sessions for service representatives to enhance their knowledge in policy, procedures and efficient ways of working to improve performanceWorking closely with the all teams within the department to deliver exceptional service to writer and publisher members and developing strategies focusing on education and pre-emptive actions, proactively engaging the members and resolving potential issues. Continuous and ongoing evaluation and analysis of training solutions in order to develop and improve the learning solutions offered and ensured reporting mechanisms are in place to track progress, feedback and success.Developed and maintained constructive relationships with key decision makers across the company and externally and kept up to date with external developments in the Training field and monitored and applied these to Membership where appropriate to maximise learning in the most cost effective manner.

London, United Kingdom

Built and presented a business case for training needs in Member Services at the end of a 3 month Fixed Term Contract signed off by the senior membership team.Developed and proposed a sustainable training plan and an ongoing skill and knowledge audit framework for Membership Business Unit staff.Identified the standard of skill, knowledge and behaviour required to fulfill the roles within Membership effectively and the current level of skill, knowledge and behaviour levels within the department through liaison with the management team.Created a framework for identifying, monitoring and delivering appropriate training solutions, working with the Training Development team and other business units.

London, United Kingdom

Team Leader of 14 staff members within Member Services who were accountable for the maintenance of over 100,000 member's personal details and their royalty payments.Managed escalated service requests and complaints and resolved complex queries to a quality conclusion and ensured members were fully satisfied and any remedial actions were undertaken to ensure any issues do not reoccur. Ensured that the workflow and work allocation was effectively managed and completed across the team in line with agreed SLA’s and the team delivered service to a high quality in line with agreed quality measures.Assisted in the identification and resolution of service related issues and directly involvement in leading service representatives in delivering best practice and due-diligence, effective and efficient service handling.Supported management in the identification and resolution of potential challenges and contributed to the overall corporate and departmental strategy and provided detailed reporting in a timely, accurate and consistent manner.

London, United Kingdom

Provided advice and guidance to Writer and Publisher members of PRS for Music on policies and procedures such as licensing, distribution, copyright and financial adjustments/back payments and managed the accurate, effective and efficient resolution of all their enquiries, Handled all areas of member interaction including telephone calls, e-mails, social media, written correspondence and face to face.Evaluation, processing and completion of financial adjustments to member’s royalty payments and the administering of membership applications and personal details updates for the Society and membership administration including bankruptcies, catalogue transfers, company merges and successors.

Manchester

Leeds, England, United Kingdom

Sheffield City Region