Daniel Juarez Email & Phone Number

Experienced Operational Specialist with a demonstrated history of working in the renewables and environment industry. Skilled in Energy, Microsoft Excel, Customer Service, Microsoft Word, and Data Analysis. Strong sales professional with a Bachelor of Applied Science - BASc focused in Kinesiology and Exercise Science from San Jose State University.

Listed skills include Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Powerpoint, and 3 others.

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  Market Operations

  Apx, Inc

  Jun 2014 - Present

  CAISO Market Real-Time and Day-Ahead Scheduling CoordinatorAPX Inc., San Jose, CA 05/2013 – Present • Provide 24/7 help desk service for numerous clients participating in the energy market and assist them in using APX SaaS platform.• Effectively communicate and document actions taken during the shift for quality assurance as well as improve the procedures of APX Operations.• Support scheduling for 15 different market participants and resolve hourly/daily imbalances with counter parties, regulators, utility companies, or directly with the clients.• Provide exceptional customer service through the handling of customer care calls, management of customer expectations, answering questions, and other related issues.• Escalate software system and network issues to IT personnel for troubleshooting.• Perform smoke testing after APX software patches are released.• Use CAISO applications such as SIBR, Web OMS, VER, OATI and ADS daily to monitor client activity and report discrepancies to the proper personnel.

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  San Jose State University

  Kinesiology And Exercise Science