Doug Jensen Email & Phone Number

San Francisco Bay Area

Promoted to manage additional responsibilities and serve as Subject Matter Expert (SME) to lead innovation and automation within tools, resources, and processes; spearheads new programs and gains stakeholder buy-in. Business liaison between Fortune 500 clients and Compliance Directors to facilitate a seamless customer experience. Monitors systems around functionality, client inquiry and, data management; drives continuous improvements to operational processes, training materials, client interactions, cross-functional teamwork. Collaborates with state entities, system regulators, and software developers; ensures all deadlines and goals are met. KEY ACCOMPLISHMENTS● Part of team that implemented a CRM tool which was instrumental in SOC II audit; successfully integrated new mediums for client interaction into ticketing systems; developed macros to direct user to training guides; automated end-user problem-solving while enhancing program visibility and data.● Developed curriculum for training renewable energy system administration and enforcing operational functionality. Built a comprehensive, week-long training program, including 15 hours of live WebEx training. ● Achieved Customer Satisfaction (CSat) scores over 99% since Q3, 2017.

San Francisco Bay Area

Personally requested to maintain the role when a key employee left and a quick, adaptable fill-in was needed. Strategically managed fast-paced, high-visibility role by prioritizing workload with company vision and objectives. Conducted all power market client onboarding, from qualification, contract review, approvals, and communications; created custom operating procedures for each client to set expectations and outline system training. Facilitated ISO certificate renewals, Resource Adequacy requirements, and updates to Resource Parameters. Served as subject matter expert (SME) for clients in deregulated energy markets; conducted extensive product demonstrations; handled post-market settlement reports and led transition to real time market; enabled due diligence.KEY ACCOMPLISHMENTS● Combined and optimized multiple invoicing spreadsheets to improve efficiency; reconciled account activity against contract details and reconciled billing; prepared ad-hoc reports and forecasts.

San Francisco Bay Area

Analyzed key internal processes and automated dozens of workflows across multiple departments which saved 20+ hours per week; improved the processes to document and implement new procedures. Implemented framework for Robot Process Automation (RPA) to streamline workflows and deliver rapid ROI while minimizing errors across the organization. Collaborated with teams to create estimates and cost/benefit analysis. Researched Renewable Energy Compliance requirements; rationalized new product infrastructure by researching, consolidating, and documenting all state compliance requirements for SREC project registration. Created workflows and designed numerous operational automations using UI path which improved accuracy and saved double digit man hours per month.

San Francisco Bay Area

Served as key point of contact and liaison between developers and end-users of a commodities training platform. Analyzed data science and data visualization processes to resolve high severity issues around system usage which resulted in significant improvements to system performance and increased customer satisfaction. Oversaw the end-to-end research and analysis of US-based energy market trends and applicable market players. Developed and delivered engaging system presentations to influence client use and enhance new feature development.Drove continuous improvements via client feedback; strategically managed change and performance improvements. Enabled sales with warm leads and new opportunities; made a lead generation procedure to document key resources. Performed analysis and testing of system specifications; identified Product Backlog Items and bugs for design, development and deployment; attended Scrum meetings. Led a project to integrate data from legacy system and Salesforce.

Santa Clara County, Ca

Maintained a current Real Estate Broker's License and stay up-to-date on real estate trends through personal real estate investments and through a network of resources. Provide advice to inquisitive friends and family.Developed and implemented real estate investment strategies for clients based on market conditions, prices, investment opportunities, and financing strategies using market analytics, and quantitative and qualitative finance models. Mitigated client concerns by effectively communicating with clients throughout the transaction process.

Gilroy, Ca

Wrote contracts and negotiated purchase agreements. Coordinated with escrow companies, lenders, inspectors, pest control operators and other vendors to ensure purchase agreement terms and conditions were met before closing dates.Developed real estate portfolios and cash-flow proformas to assist investors and leasing executives with expected returns forecasts. Communicated market updates and investment strategies to clients and partners.

San Jose

Researched and performed cash flow analyses and valuation models for purposed projects to assist management in decision making.Developed a comprehensive filing system designed to increase efficiency and reduce liability. Supported all levels of organization with market research, data consolidation and project coordination.

San Jose, California

Provided analytical support to management regarding leasing, options, deposits, and capital expenditures. Contributed to general administration of escrow obligations and due diligence periods. Identified project locations, conducted zoning research, produced investor summaries and prepared agendas.

Bachelor Of Science - Bs, Business/Corporate Financial Management, Cummulative Gpa: 3.70, Graduated Magna Cum Laude

Activities and Societies: Business and Investment Association, Morgan Hill Rotary, Santa Clara Association of Realtor, Organized Team.

Associate'S Degree, Computer And Information Sciences, General