Operations Manager
Current⁎ Design, implement and maintain a Windows Server 2012 domain with Active Directory on a network of 2 servers and 15 clients, and purchase and install new equipment when needed (UPS, routers, NAS).⁎ Perform regular backups of company data and equipment configuration information.⁎ Implement and manage CiviCRM, an open-source constituent relation management system (CRM).⁎ Program traditional PBX and create PC connection for management.⁎ Synchronize information on 96 clients per year with the NYC DYCD Capricorn system.⁎ Create forms and data entry protocols for case management of 400 clients per year.⁎ Design multilingual surveys to be used with Optical Mark Recognition software.⁎ Maintain Quickbooks records, negotiate equipment leases, and oversee purchasing and allocation.⁎ Design materials in English and Spanish, while ensuring consistent branding.⁎ Manage website content in Joomla and Wordpress, and post on Facebook and Twitter⁎ Administer a USPS bulk mailing permit and design mailpieces consistent with USPS standards.⁎ Proofread and edit office correspondence.⁎ Lead volunteer teams of 10-15 people for fundraising events.⁎ Oversee facilities and act as liaison with building management⁎ Assess client needs in English and Spanish, and manage schedules for 5 counselors.⁎ Research landlords and buildings, observe housing court cases, and assist in building inspections.⁎ Educate clients about their rights as a tenant in New York City.
