Daniel Mwangi Email & Phone Number

Nairobi, Kenya

In this capacity, I worked with the Global Delivery Practice Management Office (PMO) to define and develop best practices - Standards, Tools & Processes - to help ACS deliver best in class services to its global customers by defining a global service delivery management methodology and set of best practices.Key Contributions:●Contributed to the Safaricom account team by influencing the country x-LOB, being their trusted advisor, demonstrating balanced judgement and decisiveness in complex, highly escalated, highly critical and ambiguous situations to deliver customer value for this $70M client.●Provided continuous Sales Support for ACS and Oracle x-LOB orchestration services to increase the bottom line for telecommunication companies, financial institutions, and public sector organizations, with key accounts like Central Bank of Kenya and Equity Bank.

Nairobi, Kenya

In this role, I was responsible for ACS Projects in East Africa and select Francophone Accounts across larger Africa, where my key responsibilities include delivering projects on time, budget and scope as well as managing engineers' timelines in order to meet customer expectations as demonstrated by high customer satisfaction ratings in key accounts in telecommunications, financial services, and government.Key Contributions●Supported ACS sales in capturing customer requirements and expectations in order to execute on value, which led to Safaricom becoming a $6M account in FY20 Q4.●Enhanced and leveraged our trusted advisor role in our key account to achieve XLOB wins with SaaS HCM, CAPEX, and IFR 16 standards based on e-Business Suite R12.

Kenya

In my role as the Technical Account Manager for ACS Projects in East Africa, my primary responsibilities included delivering projects on time, budget, and scope as well as managing engineers' timelines for customer satisfaction.Key contributions:●Achieved $8M revenue through the successful implementation of the first five Oracle cloud machines in Kenya for the ICTA and KCB.●Conduced to the success of an AM&R contract with Safaricom worth $3.5M over a multiyear period.●Earned the Pace Setter Award for exemplary customer service and bringing in $850K of new revenue and generating an ROI of 198% for customers in East Africa.

Nairobi

During my tenure as Project Manager & Service Delivery in charge of ITS Projects in the Central East West Africa region, I managed engineers' timelines for delivery in cooperation with the PMO team looking at the bottom line of every project we were working on while working with a team of dedicated Project Managers.Key contributions:●Oversaw the out-tasking phase to ensure customer satisfaction and to meet ever-changing business requirements in 17 African countries.●Mentored Technology Start-Ups as part of the IBM Global Entrepreneurship Program at Strathmore University in 2015.

Nairiobi Kenya

In my capacity as VAS Product Manager for Orange Kenya, I handled all Value Added Service Solutions for the Consumer Sector leveraging my expertise in Project Management, Sales, and Negotiation Skills.Key Contributions●Launched the inaugural Huawei Android Application Challenge, providing guidance on strategy and liaisons with three local universities: Jomo Kenyatta University of Science and Technology, The University of Nairobi, and Moi University, within the framework of the memorandum of understanding signed between Huawei, Safaricom, and three local universities.●Successfully refreshed Orange Kenya's CRBT, AAA, and SMSC platforms.●Consolidated three years' worth of revenue from an Orange Kenya-Huawei Technologies Kenya agreement.●Strategically positioned IPTV solution for Orange Kenya making a business case for the same.

Nairobi, Kenya

In this role, I was in charge of corporate and global projects that included network integration, structured cabling, wireless network implementation, as well as working with engineers on LLD for the same projects to meet client needs alongside key account managers on the same projects.Key Contributions:●Installed the hardware with remote resources, procured hardware, managed the budget, and reported status updates to upper management.●Achieved accurate planning and budgeting and managed the projects' finances.●Worked with security engineers to develop the best solution for highly sensitive information application security.

Nairobi, Kenya

In my capacity, I was responsible for daily operations in African countries including Burkina Faso Chad, Congo B, Congo DRC, Gabon, Ghana, Kenya, Madagascar, Malawi, Niger, Nigeria, Sierra Leone, Tanzania, Uganda, Zambia.Key Contributions●Oversaw and maintained all servers in the specific countries to ensure connectivity adhered to Service Level Agreements.●Launched new products in conjunction with its IT teams in the operation, including Customer Care Interface, Error Reporting modules, Voting modules, 3G WAP Portals across Celtel/Zain operations as well as subscription services.●Analysed the impact of errors on general service delivery and the bottom line in a given week, month, and year through error reporting and resolution.●Developed business proposals and implemented them according to a time frame to optimize revenue for the operation in question

Pan African Emba Module, Doing Business In A Globalized World

Mba, Strategic Management

Du, Diplome Universitaire

Bachelors Degree, Education

Activities and Societies: French Club - Maseno University, I Choose Life Africa - Maseno Chapter