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Proven customer success leader, working to shape strategies that drive customer growth, retention and overall platform adoption. Experience supporting brands with traditional media relations, communications strategy development and planning, social media engagement and execution, and event planning and management. Supporting some of the world's largest consumer brand brands including McDonald's, General Motors, and BP, I've gained ample experience leading and executive customer programs that drive revenue and successes with core customers.Additionally, I have experience serving as the client relationship lead, managing internal teams, serving as a mentor to junior staff and driving incremental revenue through new business programs.
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Svp, Customer SuccessIterable May 2024 - PresentSan Francisco, California, Us -
Svp Global Customer SuccessProject44 May 2023 - May 2024Chicago, Il, UsProject44 specializes in providing advanced visibility and connectivity solutions for supply chains. We offer a cloud-based platform that helps businesses track shipments in real-time, optimize their logistics operations, and improve overall supply chain efficiency. Project44's platform aggregates and standardizes data from various sources such as carriers, shippers, and transportation management systems, providing a comprehensive view of the entire supply chain network. Our aim is to enable better decision-making, enhance collaboration between trading partners, and ultimately drive better outcomes for businesses by leveraging data and technology in the logistics industry. -
Vice President, Customer Success, AmericasSprinklr Feb 2022 - May 2023New York, Ny, Us -
Global Strategic Accounts, Vice President, Customer SuccessSprinklr Aug 2020 - Feb 2022New York, Ny, Us -
Group Director, Customer Success (Central Region)Sprinklr May 2017 - Aug 2020New York, Ny, Us -
Associate Director, Client SuccessSprinklr Apr 2016 - May 2017New York, Ny, UsRegional Director at Sprinklr's ATX office, guiding customer success through the use of Sprinklr's social suite. Maintain & council 70-ish customers & manage directly a team of 6 manager-level associates, working to grow adoption & platform usage + council on social strategy. -
Senior Success ManagerSprinklr Apr 2015 - Apr 2016New York, Ny, UsManaged client engagement directly through the use of Sprinklr's social suite. Clients range from consumer brands in automotive, retail & restaurant, helping each brand drive increased revenue, save costs & mitigate risk through the usage of Sprinklr's technology. Worked to build strong relationships & trust among client set, while helping to drive social strategy and engagement. -
Social Strategic Partnerships ConsultantOracle Jun 2012 - Apr 2015Austin, Texas, UsManaged customers across the Oracle SRM platform, providing brands with training, support, ongoing council and leadership as it relates to the onboarding, performance and strategic usage of the Oracle social suite of products. In this capacity, I worked with Oracle customers to provide guidance on ways to be successful with the platform and mined for smart and efficient ways to ensure the tool is driving value for our clients.I also served as a primary client contact across each customer, and worked with customers to educate their internal teams and senior leadership about the value of the Oracle SRM platform.Current clients included General Motors and 7-Eleven. Past customers included Samsung Mobile, Southwest and Dell. -
Client Partnerships ManagerVitrue, Inc. Jan 2012 - Jul 2012Atlanta, Ga, UsPrior to its purchase by Oracle and eventual integration in the Oracle social cloud, I supported client engagement across Viture's social platform. Within this capacity, I worked to ensure that customers had positive relationships with each element of the Vitrue tool, providing strategic social council across native platforms and Vitrue's complex social tools. I also worked closely with clients to implement social campaigns using the array of social solutions within the Vitrue suite, while looking for opportunities to enrich their performance while driving incremental revenue and business for Vitrue. -
Senior ManagerGolin Jun 2010 - Feb 2012Chicago, Il, UsManaged public relations and social engagement for customers including McDonald's, Dow, Alcon Laboratories, Fellowes, BP and the World Golf Foundation. Served as a senior account manager and media relations specialist across Golin's consumer brands practice, leading client relationships and development of year-long strategic planning, media outreach programs, influencer engagement, and social and traditional media placement efforts. Led new hire outreach efforts and actively participated in new business activities to secure new customers on behalf of the agency.Led mobile marketing tour and events activations at consumer-facing engagements including, industry trade shows, sports activations and talent sponsorships. Managed media tours, NYC deskside programs and social media blogger events, all resulting in quality results and exceeding customer expectations. -
Senior Account ExecutiveGolin Jun 2008 - Jun 2010Chicago, Il, UsLed mobile marketing tour and events activations at consumer-facing engagements including, industry trade shows, sports activations and talent sponsorships. Managed media tours, NYC deskside programs and social media blogger events, all resulting in quality results and exceeding customer expectations. -
Account ExecutiveGolin Dec 2006 - Jun 2008Chicago, Il, UsServed in support capacity across agency accounts within consumer brand groups. Led development of complex media and analyst lists, engaged media on an ongoing basis to secure coverage for clients, led internship program across Dallas office and served as intern mentor.Participated as onsite liaison for various industry trade shows and events, speaking on behalf of clients with both broadcast and print media. -
Assistant Account ExecutiveJetstream Public Relations, Inc. Jun 2005 - Dec 2006Supported client efforts across customer roster of emerging and technology organizations. In this capacity, I built media lists, participated in media engagement and outreach, led customer award list development and served as onsite liaison at industry tradeshows and events.
Daniel Karen Skills
Daniel Karen Education Details
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The University Of KansasStrategic Communications With Pr And Advertising Focus
Frequently Asked Questions about Daniel Karen
What company does Daniel Karen work for?
Daniel Karen works for Iterable
What is Daniel Karen's role at the current company?
Daniel Karen's current role is SVP Global Customer Success.
What is Daniel Karen's email address?
Daniel Karen's email address is da****@****klr.com
What is Daniel Karen's direct phone number?
Daniel Karen's direct phone number is +197274*****
What schools did Daniel Karen attend?
Daniel Karen attended The University Of Kansas.
What are some of Daniel Karen's interests?
Daniel Karen has interest in Clothing, College And University Outreach, Etc, Consumer Pr, Non Profit Pr, Environment, Sports Marketing, Sports.
What skills is Daniel Karen known for?
Daniel Karen has skills like Social Media, Public Relations, Social Media Marketing, Strategy, Marketing, Fashion, Media Relations, Social Networking, Strategic Partnerships, Facebook, Press Releases, Leadership.
Who are Daniel Karen's colleagues?
Daniel Karen's colleagues are William Nyffenegger, Alex Hendricks, Steven Zavaski, Sam Fallon, 👋🏼 Sebastian C., Nate Turner, Felix Huang.
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