Daniel Mak Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Empower clients through personalized 12-month nutrition coaching, utilizing evidence-based strategies to achieve sustainable weight management and improved health outcomes
• Spearhead engaging nutrition challenges, from quick sprints to extended programs, driving client acquisition and fostering long-term commitment
• Establish thought leadership by creating high-impact content, delivering actionable insights and innovative approaches for successful weight loss and holistic health… Show more
• Establish thought leadership by creating high-impact content, delivering actionable insights and innovative approaches for successful weight loss and holistic health transformation Show less

• Conducted 25+ quarterly Welcome Calls, elevating client relationships and streamlining onboarding processes
• Achieved 85%+ appointment booking rate, significantly enhancing client management efficiency through strategic scheduling
• Implemented targeted communication strategies, resulting in more responsive and efficient client interactions
• Revamped client management documentation for 100+ accounts, improving information accessibility and usability across the organization

Toronto, Ontario, Canada

• Maximized sales funnel efficiency by expertly managing high-volume inbound communications during peak hours
• Collaborated on sales protocol refinement, driving a 25% increase in response efficiency
• Boosted enrollment conversions by 30% through client-centred objection handling techniques
• Elevated customer satisfaction via seamless coordination of support transitions, ensuring prompt follow-ups

Remote

• Provided daily client support by messaging to offer accountability and assistance with nutrition or workout challenges
• Conducted weekly check-ins to monitor client progress and ensure alignment with initial program goals and results
• Designed customized workout and meal plans to expedite client progress towards achieving their ideal physique efficiently

• Established a fundamental understanding of the business by learning and performing associate duties and immersing oneself within all facets of the unit
• Fostered valuable analytical, leadership, and public speaking skills by inputting figures for use in weekly operating reports and declining balance spreadsheets, supervising shifts of at least five associates, and.

• Assisted the Food Service Director in upgrading the retail space at the Lakeshore Campus by developing branded pricing labels and signs, increasing visibility of various snacking and food items to students
• Collaborated with the Marketing Manager in relaunching the Boost mobile app by engaging Humber students about the app’s benefits and convenience, resulting in a couple of hundred signups over two days

Toronto, Canada Area

• Contributed to the Science Centre's sustainability initiative by compiling a list of the single-use plastics and packaging items used for food offerings, further solidifying the relationship between Compass and Client
• Led pre-shift meetings and managed weekday/weekend shifts by delegating tasks and assigning breaks, ensuring timely workflow and enhancement of the guests' experience

55 Gould St, Toronto, ON

• Prepared invoice entries and weekly cheque runs to ensure the timeliness of payments and reimbursements made to vendors, students and campus student groups
• Streamlined asset depreciation and reconciliation schedules to maintain accurate valuations of Ryerson Students’ Union assets on a month-to-month basis
• Filed and organized invoices, receipts, and miscellaneous documents as assigned

808 York Mills Rd, Toronto, ON

• Completed banking transactions for up to 100 clients in an efficient and compliant manner resulting in zero non-credit losses to the branch
• Trained and supported new customer service representatives regarding day-to-day duties and closing procedures
• Managed branch openings, closings and the balancing of branch cash; all under audit regulations, ensuring maximum safety and minimizing cash losses owing to theft and criminal activity

79 Wellington St W, Toronto, ON

• Supported 3 separate investment advisors through the opening and updating of new and current client accounts, contributing to the maintenance and expansion of the advisors' respective books of business
• Distributed monthly and quarterly cash disbursements to clients on time and with 100% accuracy
• Executed a diverse range of time-sensitive securities orders at the request of both clients and advisors to ensure efficiency of daily operations

7170 Warden Ave, Markham, ON

• Provided academic support for students grades 3-12 with mathematics homework and helped them with understanding difficult concepts as assigned by either the Centre or students’ school to help students stay ahead in.
• Executed additional lessons in other subjects such as English and economics on a substitute basis

• Instructed algebra and economics in English to 6 middle school classes to enhance their English language skills
• Facilitated a monthly basketball club to expose the 5 to 10 enrolled students to basketball-specific terminology
• Delivered supplementary service to the school by providing the dictation of an English phrase book as needed

• Completed financial transactions such as deposits, withdrawals, bill payments, and other day to day transactions for customers in an accurate and efficient manner
• Responsible for selling various banking products to new and existing customers
• Ensured customer problems were handled appropriately, escalating issues when necessary

• Managed co-op membership needs and relations
• Acted as the liaison between upper management and the members/residents of the co-op
• Resolved member complaints and problems in a timely and efficient fashion
• Ensured efficiency and completion of co-op work duties

• Ensured all members met weekly co-operative work-duty hour quotas
• Resolved member conflicts when problems arose
• Acted as the interim division manager

Bachelor Of Applied Science (B.A.Sc.), Nutrition & Food

The School of Nutrition offers a four-year baccalaureate program that focuses on nutrition, food and health from an integrative and.

Bachelor Of Arts (B.A.), Honours Economics

Economics studies show how wealth (the condition of well-being) is created, managed, and distributed. It helps us think of ways to improve.