Daniel Mak Email and Phone Number
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At the heart of customer engagement and growth, I bring a blend of active listening, empathy, and coaching to every interaction. My passion lies in meeting and surpassing customer expectations by building and nurturing relationships from the ground up. I thrive on the energy and commitment to connect with potential and existing customers, ensuring their voices and needs are heard.My approach is hands-on, driven by a "learn by doing" philosophy and a curiosity that keeps me asking critical questions. My curiosity and willingness to tirelessly advocate for our customers enable me to deliver significant value and foster trust.As a coach, I use my skills to relate to customers personally, advocating for their success and championing their needs at every turn. My goal is simple: to transform every customer interaction into a meaningful, lasting relationship and drive our collective success through a genuine commitment to their journey.---Key SkillsCustomer Success | Client Relationship Building | Nutrition Coaching | Health & Wellness Education | Content Development | Engagement Strategies | Empathy | Active Listening | Evidence-Based Practices | Accountability | Client Advocacy | Needs Assessment | Weight Management | Interactive Learning | Communication (Written & Verbal) | Adaptability | Personalized Support | Client Success | Client Support
Firmex
View- Website:
- firmex.com
- Employees:
- 76
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Product Support ExpertFirmex Dec 2024 - PresentToronto, Ontario, Canada
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Nutrition CoachDaniel Mak Nutrition Coaching Jul 2020 - PresentToronto, Ontario, Canada• Empower clients through personalized 12-month nutrition coaching, utilizing evidence-based strategies to achieve sustainable weight management and improved health outcomes• Spearhead engaging nutrition challenges, from quick sprints to extended programs, driving client acquisition and fostering long-term commitment• Establish thought leadership by creating high-impact content, delivering actionable insights and innovative approaches for successful weight loss and holistic health… Show more • Empower clients through personalized 12-month nutrition coaching, utilizing evidence-based strategies to achieve sustainable weight management and improved health outcomes• Spearhead engaging nutrition challenges, from quick sprints to extended programs, driving client acquisition and fostering long-term commitment• Establish thought leadership by creating high-impact content, delivering actionable insights and innovative approaches for successful weight loss and holistic health transformation Show less
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Client Relations SpecialistHr Covered Inc. Nov 2023 - Mar 2024• Conducted 25+ quarterly Welcome Calls, elevating client relationships and streamlining onboarding processes• Achieved 85%+ appointment booking rate, significantly enhancing client management efficiency through strategic scheduling• Implemented targeted communication strategies, resulting in more responsive and efficient client interactions• Revamped client management documentation for 100+ accounts, improving information accessibility and usability across the organization -
Sales Development RepresentativePrecision Nutrition Oct 2021 - Oct 2023Toronto, Ontario, Canada• Maximized sales funnel efficiency by expertly managing high-volume inbound communications during peak hours• Collaborated on sales protocol refinement, driving a 25% increase in response efficiency• Boosted enrollment conversions by 30% through client-centred objection handling techniques• Elevated customer satisfaction via seamless coordination of support transitions, ensuring prompt follow-ups -
Fitness Success CoachFiercefit By Natural Motion Jun 2021 - Mar 2022Remote• Provided daily client support by messaging to offer accountability and assistance with nutrition or workout challenges• Conducted weekly check-ins to monitor client progress and ensure alignment with initial program goals and results• Designed customized workout and meal plans to expedite client progress towards achieving their ideal physique efficiently
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Manager In Training (Mit), OperationsCompass Group Canada Oct 2019 - Oct 2020• Established a fundamental understanding of the business by learning and performing associate duties and immersing oneself within all facets of the unit• Fostered valuable analytical, leadership, and public speaking skills by inputting figures for use in weekly operating reports and declining balance spreadsheets, supervising shifts of at least five associates, and facilitating presentations as part of an accountability group -
Manager In Training (Mit), Operations; Chartwells: Humber CollegeCompass Group Canada Jan 2020 - Feb 2020• Assisted the Food Service Director in upgrading the retail space at the Lakeshore Campus by developing branded pricing labels and signs, increasing visibility of various snacking and food items to students• Collaborated with the Marketing Manager in relaunching the Boost mobile app by engaging Humber students about the app’s benefits and convenience, resulting in a couple of hundred signups over two days
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Manager In Training (Mit), Operations; Restaurant Associates: Ontario Science CentreCompass Group Canada Oct 2019 - Jan 2020Toronto, Canada Area• Contributed to the Science Centre's sustainability initiative by compiling a list of the single-use plastics and packaging items used for food offerings, further solidifying the relationship between Compass and Client• Led pre-shift meetings and managed weekday/weekend shifts by delegating tasks and assigning breaks, ensuring timely workflow and enhancement of the guests' experience
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Finance AssistantToronto Metropolitan Students' Union Sep 2016 - Sep 201755 Gould St, Toronto, On• Prepared invoice entries and weekly cheque runs to ensure the timeliness of payments and reimbursements made to vendors, students and campus student groups• Streamlined asset depreciation and reconciliation schedules to maintain accurate valuations of Ryerson Students’ Union assets on a month-to-month basis• Filed and organized invoices, receipts, and miscellaneous documents as assigned -
Customer Service RepresentativeTd Bank Group 2012 - 2016808 York Mills Rd, Toronto, On• Completed banking transactions for up to 100 clients in an efficient and compliant manner resulting in zero non-credit losses to the branch• Trained and supported new customer service representatives regarding day-to-day duties and closing procedures• Managed branch openings, closings and the balancing of branch cash; all under audit regulations, ensuring maximum safety and minimizing cash losses owing to theft and criminal activity -
Sales AssistantTd Wealth Management Mar 2014 - Jan 201579 Wellington St W, Toronto, On• Supported 3 separate investment advisors through the opening and updating of new and current client accounts, contributing to the maintenance and expansion of the advisors' respective books of business• Distributed monthly and quarterly cash disbursements to clients on time and with 100% accuracy• Executed a diverse range of time-sensitive securities orders at the request of both clients and advisors to ensure efficiency of daily operations
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Mathematics TutorNotabilia Education Centre Jan 2011 - Jun 20127170 Warden Ave, Markham, On• Provided academic support for students grades 3-12 with mathematics homework and helped them with understanding difficult concepts as assigned by either the Centre or students’ school to help students stay ahead in their courses• Executed additional lessons in other subjects such as English and economics on a substitute basis
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Algebra And Economics TeacherBusan International Middle School Mar 2008 - Sep 2009• Instructed algebra and economics in English to 6 middle school classes to enhance their English language skills• Facilitated a monthly basketball club to expose the 5 to 10 enrolled students to basketball-specific terminology• Delivered supplementary service to the school by providing the dictation of an English phrase book as needed
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Customer Service RepresentativeCanadian Imperial Bank Of Commerce Jan 2002 - Feb 2008• Completed financial transactions such as deposits, withdrawals, bill payments, and other day to day transactions for customers in an accurate and efficient manner• Responsible for selling various banking products to new and existing customers• Ensured customer problems were handled appropriately, escalating issues when necessary -
Co-Division ManagerWaterloo Co-Operative Residence, Inc Jan 2006 - Feb 2006• Managed co-op membership needs and relations• Acted as the liaison between upper management and the members/residents of the co-op• Resolved member complaints and problems in a timely and efficient fashion• Ensured efficiency and completion of co-op work duties
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Assistant Division ManagerWaterloo Co-Operative Residence, Inc May 2005 - Aug 2005• Ensured all members met weekly co-operative work-duty hour quotas• Resolved member conflicts when problems arose• Acted as the interim division manager
Daniel Mak Skills
Daniel Mak Education Details
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Nutrition & Food -
Honours Economics
Frequently Asked Questions about Daniel Mak
What company does Daniel Mak work for?
Daniel Mak works for Firmex
What is Daniel Mak's role at the current company?
Daniel Mak's current role is Product Support Expert | Customer Support Specialist | Nutrition Coach.
What is Daniel Mak's email address?
Daniel Mak's email address is da****@****ail.com
What schools did Daniel Mak attend?
Daniel Mak attended Toronto Metropolitan University, University Of Waterloo.
What are some of Daniel Mak's interests?
Daniel Mak has interest in Nutrition, Soccer, Basketball, Fitness, Health.
What skills is Daniel Mak known for?
Daniel Mak has skills like Customer Service, Microsoft Excel, Teaching, Banking, Finance, Teamwork, Data Analysis, Leadership, Team Leadership, Research, Microsoft Office, Analysis.
Who are Daniel Mak's colleagues?
Daniel Mak's colleagues are Jen Zhang, Marcela Morales, Mphakamiseni Mtiti, Lena Habbal, Rosario De Simone, Harvey Falconer, Alejandro Bertozzi.
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Daniel Mak
Project Manager | Project Management - Agile / Waterfall | Driving Efficiency And Excellence In Project DeliveryMarkham, On -
1sti-group.com -
2novusmedia.com, novusmediainc.com -
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