Daniella M. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Mississauga, On

I managed a 125-room, 3-star hotel situated 10 minutes from Toronto Pearson International Airport. I performed operational duties such as assisting guests and customer service-related tasks. I also updated financial reports, audits, and settled high balance reports. Occasionally I assisted when needed in other departments (Housekeeping and Food & Beverage). It was important to communicate pertinent information to Management, Housekeeping and Maintenance departments. Key Accomplishments: • Received January 2019 Employee of the Month• Maintained and managed ‘The Market’ with an increase of sales • Met multiple goals for room sales and promoted the Marriott Bonvoy guest program • Collaborated and designed the most voted Gingerbread Hotel for the first annual competition with the Front Desk team

Georgetown, Ontario, Canada

Worked in Georgetown’s main store and trained as an employee and supervisor at the other two stores within Georgetown. Ordered, stocked and refilled products when needed. Formed an employee board with birthdays, recognition and news surrounding the store and Tim Horton news. Balanced cash reports and learned Tim Horton’s operating system, along with Micros and Gordon Food Services programming. Key Accomplishments:• Received Employee and Leader of the Month• Collaborated with store manager and owner and developed a training program for three stores within Georgetown, ON• Evaluated and trained the first set of trainers • Within a short period, reversed underperformance and attained the highest drive-thru times

Toronto, Canada

Stock up of empty items needed for the next day.Cleaning of area and through out the area, back walls, behind machines, etc.Taking orders and presenting their orders.Working with POS systems, handling cash and counting tills.Occasionally helping other areas (example, In the kitchen, in preparation of food, dropping products or helping running orders or taking of orders in the lobby area).Cleaning of McCafé machine and smoothie machine.

Associate'S Degree, Human Resources Management/Personnel Administration, General

Activities and Societies: HR Crew, Tax Volunteer Compensation, Payroll Compliance Legislation, Workplace Health & Safety, Coaching.

Hospitality Management, Hospitality Administration/Management

Activities and Societies: Student Representative of the Hospitality Management program (Sept 2011) Hospitality Accounting, Food Service.

Human Resources Management/Personnel Administration, General