Responsible for providing administrative support to the Director of Human Resources, in addition to performing a variety of duties to support the day-to-day operations of the human resource functions. Recruitment and Employment- Assist in the hiring process within the guidelines of Affirmative Action- Conduct new hire orientations - Affirmative Action Program Support- Process employment applications- Assist with Placement Process- Prepare offer and declination letters- Prepare New Hire Orientation Packets- Maintain personnel files- Prepare termination packages - Prepare and track changes to job descriptions - Conduct annual audits of compliance boardsBenefits- Assist in Annual Benefit Review - Maintain schedules of new hire benefit eligibility - Maintain schedules if employee Performance Reviews - Oversee Employee Recognition ProgramPayroll - Oversee the payroll processing functions In addition- Prepare and maintain employee handbook and policies and procedures - Maintain compliance with federal and state regulations - Expense tracking- Prepare confidential correspondence

• Direct report to the Director of the Workers’ Compensation department• Advising sales representatives of the status of a sale and address any questions or concerns.• Conducting any other projects or tasks as assigned by management• Prepares and maintains statistical records and reports on pertinent department information.• Monthly commissions reconciliation for P&C Sales which includes 80 sales agents• Project Team Lead on various projects in order to make the processes more efficient• Maintain accurate recording of all internal and external communication• Exhibit comprehensive knowledge of Paychex Insurance Agency portfolio, corresponding systems, and internal/external processes to ensure client satisfaction• Train and mentors new individuals within the group and assist team members with complex situations• Develops enhancements to existing or new processes and procedures, while making the necessary recommendations to management• Continues to stay abreast of all changes pertaining to various product offerings, regulatory changes, policy changes, and insurance industry developments in support of client satisfaction• Participates in assigned projects or required training• Provides guidance and support to less experienced support specialists• Analyzes existing controls, processes, and procedures, and makes recommendations to management for improvement

• Preparing insurance documents, state mandated forms, and required sales submission paperwork for sales representatives• Contacting insurance carriers for any corrections or discrepancies of insurance quotes• Contacting clients for any outstanding paperwork and confirming receipts of the paperwork• Performing sales submission file reviews to ensure quality for our internal operations partners and external insurance carrier vendors• Advising sales representatives of the status of a sale and address any questions or concerns• Initiating formal decline notification with clients, in adherence to the agency errors and omissions policy• Conducting any other projects or tasks as assigned by management• Prepares and maintains statistical records and reports on pertinent department information• Monthly commissions reconciliation for P&C Sales which includes 80 sales agents• Expense reporting• Project Team Lead on various projects to make processes more efficient

• Direct report to the Agency Director• Provides advanced administrative assistance to Management Staff• Provides training to other administrative assistants• Prepares and maintains statistical records and reports on pertinent confidential department information• Maintains staff schedules and travel coordination• Processed payroll and expense reporting• Commissions reconciliation for both P&C Sales and H&B Sales• Initial screener of incoming calls before being transferred to appropriate individual• Analyzed new business P&C file documentation for accuracy• Verified policy information with P&C carriers• Processed ACH and credit card deposits on P&C policies