At Digital Insight, I set strategic goals and objectives that directly correlate with the organization’s overall financial/revenue targets. I champion all problem solving techniques and strive to solve all problems quickly. Some highlights include: Seamlessly integrate software in to various groups and business units throughout the organization. Standardize tasks to virtually eliminate the duplication of project deliverables and reporting. Implement best practices through… Show more At Digital Insight, I set strategic goals and objectives that directly correlate with the organization’s overall financial/revenue targets. I champion all problem solving techniques and strive to solve all problems quickly. Some highlights include: Seamlessly integrate software in to various groups and business units throughout the organization. Standardize tasks to virtually eliminate the duplication of project deliverables and reporting. Implement best practices through problem management software. Reduce the recurrence of common problems by nearly 60%. Hone and further develop the technical and leadership skills of project team members. Procure training and other resources to set them up for continued success. Drive tool and automation creation to increase efficiency and reduce human error. Automation efforts saved ~$650,000 in decreased labor in 2016. Show less

As the Manager of Beta and Automation, I focused on the construction of a team that delivered high-quality tools and enterprise-level software solutions. Some achievements included: Proactively identified misconfigurations of software and other data storage devices. Decreased incidents nearly 20% after through clean-up and re-structuring of applications and related data.  Recommended and approved proposed changes to the organization’s infrastructure and networking tools… Show more As the Manager of Beta and Automation, I focused on the construction of a team that delivered high-quality tools and enterprise-level software solutions. Some achievements included: Proactively identified misconfigurations of software and other data storage devices. Decreased incidents nearly 20% after through clean-up and re-structuring of applications and related data.  Recommended and approved proposed changes to the organization’s infrastructure and networking tools. Executed changes to the platform that strengthened the quality of process outputs.  Identified areas of improvement and developed new tools that simplified and consolidated manual tasks. Realized efficiency and productivity gains that averaged 20%. Show less

At Telesis, I strategically implemented new systems with the assistance of Third Party Service Providers (TSP.) I also evaluated the current systems and performed periodic maintenance as required. Some accomplishments included: Evaluated the help desk work flow as well as the escalation procedure for end-user service requests. Optimized response time and improved satisfaction survey scores by nearly 33%. Drafted a disaster recovery procedure that clearly outlined roles and… Show more At Telesis, I strategically implemented new systems with the assistance of Third Party Service Providers (TSP.) I also evaluated the current systems and performed periodic maintenance as required. Some accomplishments included: Evaluated the help desk work flow as well as the escalation procedure for end-user service requests. Optimized response time and improved satisfaction survey scores by nearly 33%. Drafted a disaster recovery procedure that clearly outlined roles and responsibilities during crises. Ensured 100% of data was retained and backed up confidentially outside of the network.  Facilitated training sessions that covered information security awareness throughout all departments. Increased employee engagement and comprehension after training concluded. Show less

As the Project Manager, I oversaw and implemented all projects related to the organization’s IT infrastructure. Some highlights included: Coordinated the scheduling and efforts of multiple teams and departments throughout the organization. Delivered projects on-time and often, ahead of schedule.  Conformed to strict deadlines and compressed team members’ deliverable timing accordingly. Delivered quality products with challenging budgets and deadlines.  Gained in-depth… Show more As the Project Manager, I oversaw and implemented all projects related to the organization’s IT infrastructure. Some highlights included: Coordinated the scheduling and efforts of multiple teams and departments throughout the organization. Delivered projects on-time and often, ahead of schedule.  Conformed to strict deadlines and compressed team members’ deliverable timing accordingly. Delivered quality products with challenging budgets and deadlines.  Gained in-depth knowledge and understanding of processes and the IT requirements that supported them. Streamlined workflows and improved output/productivity by 15%. Show less

In my first role at Telesis, I configured and troubleshot hardware/software requirements for desktop users. I partnered with employees and resolved their desktop issues as quickly as possible.Some accomplishments included: Answered Tier 1 and Tier 2 help desk tickets based on priority, urgency, and at the direction of senior leadership. Slashed response time from 2 days to same day response. Crafted ad-hoc reports at the request of the senior leadership team. Extracted… Show more In my first role at Telesis, I configured and troubleshot hardware/software requirements for desktop users. I partnered with employees and resolved their desktop issues as quickly as possible.Some accomplishments included: Answered Tier 1 and Tier 2 help desk tickets based on priority, urgency, and at the direction of senior leadership. Slashed response time from 2 days to same day response. Crafted ad-hoc reports at the request of the senior leadership team. Extracted information and formulated it in to an easy-to-read report based on facts/data. Show less