Danielle Barnes Email & Phone Number

RAT BA responsibilities include the following:• Reviews CMS requirements and submits questions and suggestions to the CMS analyst to clarify instructions. • Works with CMS analysts where needed to develop instructions for CMS regulations. • Coordinates with programmers to provide baseline estimates requested by CMS. • Attends Change Request Early Involvement Calls (EIC).• Tracks status of ballpark requests using a central repository. • Provides expertise to FISS (system) Maintenance BAs as needed.• Attends internal Work Product Reviews (WPR) as assigned.• Supports Project Plan components, such as identifying project risks with the Team, raising project schedule and deliverable concerns to the Project Manager. • Ensures assumptions, questions and suggestions provided are documented and saved with the CR for future reference.• Attends weekly meetings to ensure that they are abreast of CMS/Contractor issues.• Provides alternative solutions when possible.• Participates in the evaluation of technical alternative solutions using the DAR process when necessary. • Provides feedback on the BA staff, as requested.

Help Desk Support for Centers for Medicare and Medicaid Services - Enterprise Data Centero Communicate and escalate high severity issues to the appropriate levels of management both internally and externallyo Have excellent verbal and written communication skills and the ability to interact professionally with a diverse group including executives, managers, and subject matter expertso Support the client Medicare Part A Help Desk by researching and resolving problems in a timely manner to ensure client Service Level Commitments are metMedicare Part A Application Support for Centers for Medicare and Medicaid Services - Enterprise Data Centers o Apply Medicare Part A application knowledge to solve common and complex issues. o Interpret customer needs and translate them into application and operational requirementso Modify and run mainframe application utilities in support of client requests and research and evaluate resultso Assist Users with Online Checkout for Disaster Recovery o Provide technical support for a Medicare Part A application in researching and resolving technical issues and implementing changes• File Transfer Support for Centers for Medicare and Medicaid Services - Enterprise Data Centero Research and resolve daily file transfer errorso Re-transmit reports and file transfer requests using CA-View, Deliver and Connect:Direct as needed o Assist Client in identifying, running and researching appropriate report needs Team Collaborationo Serve as the conduit between internal technical teams and external customerso Communicate effectively with clients to identify needs and required changeso Tactfully communicate difficult/sensitive information to the cliento Develop relationships with client personnel that foster client tieso Mentors team members with less experienceWork technical and customer teams to ensure all aspects of client support are resolved on a timely basis in order to help build our client relationship