Danielle Burch Email & Phone Number

United States

Colorado Springs

Responsible for all employee relations issues including, but not limited to: hiring, training, performance evaluation and scheduling. Supervise all aspects of store maintenance and appearance to ensure compliance with the organization’s standards (cleanliness of store, etc). Order merchandise and train entire management staff to do the same Administer all aspects of store merchandising while adhering to the organization’s merchandising philosophies, policies and procedures (maintaining plan-o-grams, seasonal set-ups, etc). Responsible for accurately maintaining the POS system and for controlling and minimizing shrinkage and other loss. Monitor activity within the store to observe quality of customer service and provide assistance as required. Responsible and accountable for managing profit and loss, payroll budgets and controllable expenses.

Kissimmee ,Fl

 Responsible for opening and closing store and related procedures Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits  Assisted in supervising, coaching and counseling all associates Trained and developed associates Mentored Assistant Manager and Team Leader Performed manager on duty (MOD) responsibilities as required Communicated with supervisors and/or corporate office regarding store issues Interacted with and assisted customers. Assisted in receiving and stocking procedures Ensured accurate receiving Managed the staging of merchandise for the sales floor

 Daily store processes Overall responsibility for the stores results as it pertains to sales Staffing and scheduling Training and developmentI was promoted to Store Manager to a store that had a broken customer service culture and a defeated sales culture. Through training and development, I was able to turn a store that was very inconsistent with their numbers into a store that was at the highest commission level for the past 3 months. I was also able to turn the mentality of the store to that of a customer service focused team. (Achieving a 105 and a 98 mystery shop in my first 2 months)

Loss PreventionMerchandisingOperationsTraining and developmentSalesStaffing and schedulingAs an ASM, I worked at 5 different stores. I was the person who got sent from store to store to help struggling locations. One of my main areas of responsibility as an ASM was Loss Prevention. I was able to achieve high LP results to every store that I went to, turning around the LP trend each location. Along with my Store Manager, I was responsible for a New Store Opening in Haines City.

Cash OfficeD & D and receivingSalesSchedulingOpening and closing proceduresTraining and developmentI was Department Manager in one of the highest volume stores in the district. I was partly responsible for many successful KPI's (Key Performance Indicators) such as Market Basket, Tech Service and Warranty sales. Also, I was a part of the new store opening procedures.

Copy and print center associate (Copying, Faxing, Printing from media, design business layouts, binding, mailing, desktop publishing)Serve in a customer service capacityAssist customers via the phone and in person with questions related to office supplies and copy related informationCashiering, returns, exchanges, answering the phones

Served in a customer service capacityAssisted customers via the phone and in person with questions related to office supplies and machines. Cashiering, returns, exchanges, answering the phonesShipping and ReceivingAssistant Customer Service Manager (Supervised Front-End Cashiers)Orientation of New HiresTrained New HiresCash Office (deposits, bookkeeping, daily count of money)Back-up for other staff membersCopy and print center associate (Copying, Faxing, Printing from media, design business layouts, binding, mailing, desktop publishing)