Danielle Burch Email & Phone Number

United States

Colorado Springs

Responsible for all employee relations issues including, but not limited to: hiring, training, performance evaluation and scheduling. Supervise all aspects of store maintenance and appearance to ensure compliance with the organization’s standards (cleanliness of store, etc). Order merchandise and train entire management staff to do the same Administer.

Kissimmee, FL

 Responsible for opening and closing store and related procedures Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits  Assisted in supervising, coaching and counseling all associates Trained and developed associates Mentored Assistant Manager and Team Leader Performed manager on duty (MOD).

 Daily store processes Overall responsibility for the stores results as it pertains to sales Staffing and scheduling Training and developmentI was promoted to Store Manager to a store that had a broken customer service culture and a defeated sales culture. Through training and development, I was able to turn a store that was very inconsistent with.

Loss PreventionMerchandisingOperationsTraining and developmentSalesStaffing and schedulingAs an ASM, I worked at 5 different stores. I was the person who got sent from store to store to help struggling locations. One of my main areas of responsibility as an ASM was Loss Prevention. I was able to achieve high LP results to every store that I went to.

Cash OfficeD & D and receivingSalesSchedulingOpening and closing proceduresTraining and developmentI was Department Manager in one of the highest volume stores in the district. I was partly responsible for many successful KPI's (Key Performance Indicators) such as Market Basket, Tech Service and Warranty sales. Also, I was a part of the new store opening.

Copy and print center associate (Copying, Faxing, Printing from media, design business layouts, binding, mailing, desktop publishing)Serve in a customer service capacityAssist customers via the phone and in person with questions related to office supplies and copy related informationCashiering, returns, exchanges, answering the phones

Served in a customer service capacityAssisted customers via the phone and in person with questions related to office supplies and machines. Cashiering, returns, exchanges, answering the phonesShipping and ReceivingAssistant Customer Service Manager (Supervised Front-End Cashiers)Orientation of New HiresTrained New HiresCash Office (deposits, bookkeeping.