Implement daily and quarterly inventory updates in the Shopify platform, ensuring inventory is accurate and up-to-date in a timely manner.Successfully receive, tag, and merchandise new goods as they arrive in-store, fulfill online sales, replenish floor from warehouse stock, and pull merchandise for product photography, meeting all deadlines and requirements.Maintain an inventory accuracy rate of 98% or higher in-store and warehouse, measured by regular physical inventory counts and reconciliation with the inventory system.Successfully move 100% of requested inventory from Chicago Flagship to Santa Monica Showroom and back, and to Pop Ups and Trunk Shows within designated timelines.

Supervise and support the store team to ensure the best overall customer experience, including ideating and implementing process improvements.Utilize product knowledge and understanding of the OV customer journey to connect customers with the brand and welcome them to the OV community.Act as the voice of the customer, providing feedback to both store and corporate leadership to improve customer satisfaction and identify opportunities for growth.Manage daily operations, including opening/closing procedures, cash handling, and inventory reconciliation.

Identified brand partners and managed outreach and relationshipsAssisted in performing market research to identify the best locations, brandpartners and strategy for our in person eventsBuilt detailed event plans to ensure smooth event executionWorked alongside the marketing and operations teams to ensure clearcommunication and support from impacted team membersCreated post event recaps to share company wide

Demonstrated a high level of energetic responsiveness to 35-40 customers per day.Addressed high-volume customer service via email and chatAssisted in quickly processing customer service orders, exchanges, and returnsMaintained average customer satisfaction rates between 95% and 96%

Communicated visual merchandising information and standards via in-store training and regular meetings.Zoned associates, delegated tasks, and oversaw efficient operations of the store.Maintain an elevated customer experience through brand obsession.Updated floor design for 5,500 square foot facility to more effectively present products to clients.

Comply with company culture, visual merchandising standards, and stock replenishmentSelected to be a temporary assistant manager in the peak holiday season.Partner with the visual manager in order to achieve cohesive and complete floorsetsParticipated in two (2) New Store Openings (NSO) operations in Chicago by organizing stock, setting up displays, and assisting the visual merchandising teamPractice and refine selling techniques with a focus on finding the perfect denim and jean fit.Successfully balance excellent customer service and reliably completing varied store upkeep

Evaluated existing plans, processes, and events planning services to identify opportunities for improvement.Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.Generated client retention by accurately organizing and executing 8 trade shows and events.Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.Completed clerical tasks such as filing, copying and distributing mail.Monitored social media and online sources for industry trends.Handled over 70 calls per week to address customer inquiries andconcerns.

Averaged 30% of sales through client outreachOrganized in-store events with associates in order to gain new clienteleSpearheaded in-store fragrance launch event and successfully converted 6 new clientsTrains new employees of company policies, safety, operations, and salesHandles client complaints and maintains positive experienceDrives sales by identifying customer needs and overcoming objectionsDevelops client relationships beyond the initial transaction through phone, email, and written follow-upOpened and closed store independently when needed and prepared nightly bank drop for manager.Created and led sales promotions and advertising strategies to boost profits and bring in new customers. Performed payroll responsibilities every 2 weeks by correcting any variances and scheduling conflicts.Built strong relationships with clients by following up on previous purchases and suggesting new products.

Assist in onboarding and launch of new client campaignsActed as an administrative assistant to the Director of OperationsComposing, reading, and analyzing reports for clients by using Adwords, Analytics, etc.Assist in tracking, measuring, and analyzing all initiatives on campaign performance.Monitored around 20 client’s social media profiles and presence, including Facebook, Twitter, LinkedIn, and additional channels that may be deemed relevant.

- Communicate with clients and evaluate their needs and specifications utilizing a client book- Proficient QuickBooks Point-of-Sale and Microsoft Office and Excel- Partnered with Store Manager to increase sales, drive/promote merchandise categories, and expand markets- Ensure an elevated level of sales and service is practiced by all associates; lead by example- Keen sense of current fashion and trends and fashion sensibility- Identifies opportunities to drive traffic into the store through community events - Responsible for controlling inventory stock levels and reordering as necessary within budgetAccomplishments:- Consistently top in sales for a year- Devised a digital client book that increased sales post-launch

- Total leadership, management and development of store team members- Monitor results and strive to achieve sales and meet performance measures- Guided visual merchandising and floor set planning to achieve highest merchandise profitability- Established highest ranking US Charity Foundation Sales with 1:2 ratio- Awarded "Highest ADS Increase" in South Florida