Danielle Bush Email & Phone Number

Texas, United States

Texas, United States

Irving, Texas, United States

Dallas, Tx

Primary Liaison to Customer and LOB's and responsible for the voice of the customerAs the gatekeeper, collaborated with the Master Data Management team to review, approve, and establish requirements, facilitating the creation of rules, permissions, and granting access to data.Managed diverse global team, streamlining cross-functional communication across US, China, Ukraine, and India. Coordinated calls across multiple time zones, facilitated 1:1s, and fielded escalation as needed.Oversaw the seamless transition of data from an on Prem SaaS to Oracle while, ensuring the preservation of 98% of Key Performance Indicators (KPIs)Administered the execution of collecting raw data, analyzing, and cleansing data as part of the data migration and transition to the central Software as a Service (SaaS) platform.Orchestrated the successful data migration and implementation and customization of Oracle ERP modules, yielding a substantial 20% enhancement in overall operational efficiency."Led a team in the successful integration of Workday with Oracle Systems, streamlining data flow and improving cross-functional collaborationProvided end-user training and support during Oracle implementation, contributing to a smooth transition and high user adoption ratesDecreased vendor turnaround rate 30% through exceptional problem-solving and communication. Navigated cultural differences between American customer and Indian vendor, providing vendor training and implementing new processes that prioritized meeting strict deadlines.Guided business analysts team (BAs) to achieve 100% Avery Denison BA certification. Incorporated professional development (i.e., 1 Coursera course per week) into team’s daily tasks, set weekly goals, and performed weekly training check-ins. Improved KPIs across previously underperforming team through retraining, restructuring team, and optimizing budget.Maintained strong relationships with third-party, global vendors and external customers.

United States

Orchestrated tasks and strategic initiatives to achieve business goals. Interfaced with stakeholders to identify gaps and resolve risks. Served as ‘Primary POC’ for third-party vendor and external customer. Articulated client needs and relayed project status across delivery teams, senior leaders, and cross-functional support initiatives.Achieved migration of multiple data centers, transitioning from physical environments to virtual. Facilitated team huddles to gather requirements and provide solutions that focused on project’s overall strategic roadmap.Migrated new system software via seamless workflow and management of financial estimates, forecasting, and reporting for global and third-party associates. Created User Acceptance Test (UAT) Logs.Lifted production 30% via strong support processes. Managed lifecycle system cutovers to ensure app functionality.

Irving, Tx

Oversaw in-house data center, managed third-party data centers, and coordinated day-to-day workflow to ensuresmooth system implementation, buildouts, and decommissions. Collaborated with Dev, QA, and End-User testing team for strategic solutioning and architecture design. Provided input to optimize quality management guidelines.Garnered 30% decrease in time spent to complete virtual build by streamlining processes and improving efficiency.Reduced costs by 20% by strengthening vendor relations and implementing improvements to installation process.Re-engineered business requirements to translate into techno-functional specifications for creating process flows.Drove on-time, on-budget projects that met client expectations. Developed detailed plans to guide system implementations—from initial planning, through final installation and testing.Directed troubleshooting efforts to rapidly identify and resolve issues for optimal system uptime. Worked with integration team and architected processes and tools to assure client-centric quality development.

Dallas/Fort Worth Area

Spearheaded the development, implementation, and execution of a comprehensive data governance framework, ensuring alignment with organizational objectives and industry best practices.Established robust data quality standards and procedures, contributing to a significant improvement in the overall quality of organizational dataCollaborated with cross-functional stakeholders to identify sources of data quality issues, leading to the development of targeted solutions and a 90% reduction in data-related challenges.Implemented rigorous monitoring mechanisms to ensure compliance with data governance policies and procedures, resulting in a sustained 40% improvement in adherence.Collaborated with IT teams to design and implement cutting-edge data governance tools and technologiesLed wide array of complex IT projects for MDM team, effectively planning and coordinating timelines, deliverables, and staffing to ensure project completions in accordance with deadlines, budgets, and client expectations. Engaged with customers and cross-functional leaders to define business needs and understand existing challenges.

Frisco, Tx

Coordinated logistical and planning details for IT projects. Demonstrated sound judgement and decision-making to recruit and hire talented engineers and ancillary staff. Actively onboarded, trained, and evaluated personnel to ensure consistent high-level performance and metrics achievement. Reliably met all budget, deadline, and quality targets.Designed process to reduce onsite technician time by 45%, substantially boosting volume of completed jobs, thereby increasing overall revenue.Led successful deployment of wireless / wired internet capacity for 100 Hilton site locations.

Irving Texas

• Managed NPI projects globally and cross functionally• Met with team to gather requirements and create requirements documents• Successfully launched multiple sites for distribution of new products globally• Created and Implemented 3 week New Product Training for internal team, and external vendor• Provided project visibility to all team members using Microsoft PWA• Served as Central Coordinator and Point Person on behalf of the internal team and Steering Committee to aid in incorporating a best-practice project plan• Performed quality analysis to assure proper processes were in place and being followed for repair on customer product• Managed and worked directly with Operation Managers to assure projects were being completed and finalized• Conducted daily conference calls and in person meetings with customers• Administered Repair Operations for several products such as Apple I-Pad, Blackberry, and Motorola• Implemented Process flow to reduce turnaround time by 80%• Maintained accurate reporting of daily operations which improved performance metrics• Established and developed new NPI Process • Effectively led on site meetings and roundtables with customers• Journeyed internationally for on hand customer support and meetings• Streamlined communications and company processes to meet overall organizational goals faster• Planned and ramped-up repair capability and readiness for new product launches• Tracked the status of product launch and key actions to meet repair delivery• Evaluated and suggested new strategies to assist in resolving existing process issues• Analyzed Data using SAP-experienced• Successfully launched multiple sites for distribution of new products globally• Strong ability to gather data, investigate cause-effect relationships, and measuring process performance and contribute those findings to summarize data to improve current process

• Presented company products for sale to their large company clients• Instructed 6 week New Hire Training for Advanced Technical Support Department• Directed call center operations as a liaison between clients, supervisors, and call center employees• Managed 3-30 Group for implementation of new application products for sustainability purposes• Performed ad-hoc in store testing of new applications• Monitored live and recorded calls via IVR system• Utilized Aspect eWorkforce to create schedules and to generate reports• Administered performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans• Performed quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives• Conducted entry level group training sessions on financial products and services • Reviewed call center statistics to measure staff performance and the need for improvement• Served as daily Point of Contact while managing daily operations and functions of team• Provided client support and technical issue resolution via E-Mail, phone and other electronic medium• Provided training to clients in the use of system and applications as related to devices and products• Performed creation of new accounts using company provided software tools• Responsible for maintaining call quality in High Volume Call Center

Waco, Texas Area

• Prepared employees payroll, and meticulous daily status reporting• Installed programs on computers and tested programs for bugs or malfunctions• Assisted in training and supervising staff of 25-30 employees in all operations• Trained staff and customers in computer system setup and operations• Gained excellent experience in system operations and various types of hardware and software• Repaired old computers, upgraded systems and updated drivers• Managed office and dispatched 15 employees to different work locations• Conducted business meeting through teleconference• MS Outlook, MS Word, MS Excel, MS PowerPoint

Bachelor Of Arts, Communicatons

Activities and Societies: Affiliated with youth Ministry @Success in Life Ministries

Bachelors, Mass Communications

Education record