Danielle Corbin Email & Phone Number

Washington D.C. Metro Area

• Supported the IT department by developing and executing talent management strategies• Identified & implemented learning & development strategies aligned with the IT competency model• Developed functional, core, and leadership development capabilities across the IT department• Identified and facilitated development opportunities that support the business objectives• Worked in partnership with various areas across AARP to ensure alignment with talent management standards

*Managed & led the Training Instructor team*Supervised the gathering & analysis of organizational development needs*Supervised the delivery and monitor the effectiveness of organizational development initiatives and training programs*Assisted HR partners & organizational leaders with implementing competencies*Participated in the development of strategic plans, tactics & goals for our team*Coached & developed team members*Developed workshop schedules based on business needs*Led organizational change initiatives

*Managed the Learning & Development budget process*Led various project teams from within Learning & Development and across the organization*Led & developed the Organizational Learning Specialist team on team intervention approaches*Consulted with leaders throughout the organization to determine development needs*Conducted team interventions*Consulted on and lead change initiatives*Gathered, consolidated, and analyzed enterprise wide data to identify management and leadership development needs*Identified leadership competencies across the organization and design tools for leadership development*Led, designed, and implemented projects to meet client needs*Measured effectiveness of projects, training, and interventions*Analyzed, designed, developed, evaluated, and facilitated instructor led and virtual training courses*Maintained and shared knowledge of instructional theories and industry standards*Led and support cross functional projects*Mentored and coached others in the organization*Facilitated management level courses

*Facilitate courses on a variety of topics including leadership, management, communication, self-enrichment, financial management, MBTI, and more*Facilitated onboarding and assimilation activities for new Vice Presidents*Analyzed, designed, developed, evaluated and facilitated instructor led and virtual training courses*Mentored trainers throughout the organization*Led multiple project teams*Managed workshop scheduling for supervisor*Managed Learning Management System (LMS) processes*Compiled monthly reports for HR management

*Designed, developed, and delivered mortgage origination and mortgage servicing training for account specialist and management*Monitored calls and coached specialists*Answered escalated member calls*Acted as a liaison between the Contact Center and back office areas*Maintained error reports, analyzed for trends to develop training accordingly

*Provided exceptional member service by responding to member inquiries, counseling members, and completing transactions*Specialized in mortgage counseling and loan origination*Specialized in credit card origination and servicing

*Assistant to the Project Manager of a $400M contract*Processed security clearances, new hire, and personnel change paperwork for 1,000 personnel at 65+ sites*Maintained applicant pipeline of cleared applicants to fill immediate vacancies*Served as back-up for the Office Manager *Provided various reports for Project Manager and other key personnel*Implemented various records management procedures to improve organization within the Project Management Office

*Promoted from Emergency Roadside Service department for high performance*Counseled policy holders on homeowners insurance needs*Licensed in 20+ states to sell homeowners insurance

Doctor Of Education - Edd, Human And Organizational Learning

Masters, Education And Human Development

Bachelors, Business Management/Human Resource Management