Danielle Corbin Email & Phone Number

Washington D.C. Metro Area

• Supported the IT department by developing and executing talent management strategies
• Identified & implemented learning & development strategies aligned with the IT competency model
• Developed functional, core, and leadership development capabilities across the IT department
• Identified and facilitated development opportunities that support the business objectives
• Worked in partnership with various areas across AARP to ensure alignment with talent management standards

*Managed & led the Training Instructor team*Supervised the gathering & analysis of organizational development needs*Supervised the delivery and monitor the effectiveness of organizational development initiatives and training programs*Assisted HR partners & organizational leaders with implementing competencies*Participated in the development of strategic.

*Managed the Learning & Development budget process*Led various project teams from within Learning & Development and across the organization*Led & developed the Organizational Learning Specialist team on team intervention approaches*Consulted with leaders throughout the organization to determine development needs*Conducted team interventions*Consulted on.

*Facilitate courses on a variety of topics including leadership, management, communication, self-enrichment, financial management, MBTI, and more*Facilitated onboarding and assimilation activities for new Vice Presidents*Analyzed, designed, developed, evaluated and facilitated instructor led and virtual training courses*Mentored trainers throughout the.

*Designed, developed, and delivered mortgage origination and mortgage servicing training for account specialist and management*Monitored calls and coached specialists*Answered escalated member calls*Acted as a liaison between the Contact Center and back office areas*Maintained error reports, analyzed for trends to develop training accordingly

*Provided exceptional member service by responding to member inquiries, counseling members, and completing transactions*Specialized in mortgage counseling and loan origination*Specialized in credit card origination and servicing

*Assistant to the Project Manager of a $400M contract*Processed security clearances, new hire, and personnel change paperwork for 1,000 personnel at 65+ sites*Maintained applicant pipeline of cleared applicants to fill immediate vacancies*Served as back-up for the Office Manager *Provided various reports for Project Manager and other key.

*Promoted from Emergency Roadside Service department for high performance*Counseled policy holders on homeowners insurance needs*Licensed in 20+ states to sell homeowners insurance

Doctor Of Education - Edd, Human And Organizational Learning

Masters, Education And Human Development

Bachelors, Business Management/Human Resource Management