Danielle Distefano Email & Phone Number

United States

Senior Manager of Channel Readiness - Verizon Value

New York, New York, United States

• Responsible for development and attainment of the company sales objectives through the Authorized Retail channel of the business. • Ran new door distribution for the territory. Found the locations, assisted in the build process, ensured new doors were successful. New doors opened in assigned territory since April 2023 – fourteen. Developed future growth strategy for 2024 and 2025. • Assisted partners with P&L management and provided other finance guidance and consultancy. • Lead and developed field sales team to excel in sales goals to achieve both revenue and unit objectives. • Created and managed relationships with Authorized Partners. Managed twenty Authorized Partners within the assigned territory, ranging from single door owners to national partners, with a total of 76 doors. • Created and fostered relationships with outside vendors and partners to support the channel. • Supervised and developed team. Managed a team of six. Helped development one of six to be promoted internally. • Worked in partnership with cross functional organizations to develop sales effectiveness. Ensured success for the development and implementation of policies and procedures.

New York, New York, United States

• Created a “Best Practice” call cadence for market – weekly call led by myself to focus on key priorities for internal team and external Authorized Retail partners. The success from these calls was identified by the Cricket HQ training team and streamlined to be on a national scale– HQ sat on calls and implemented them on a national level. Training calls created a lift in KPIs in the following metrics: gross ads per door, rate plan mix, Cricket Protect, Autopay, Willingness to Recommend, Emergency Broadband/Affordable Connectivity Program, HBO Max, Refer-a-Friend. • Created and currently manage the P&L for all locations in the NY/NJ market. • Authorized Retail distribution – led potential Authorized Retail onboarding. Interviewed potential retailers, approved those moving forward. Three new retailers are opening doors in NY/NJ as of May 2022. • Non-exclusive door growth – controlled all non-exclusive door onboarding for NY/NJ market. Successfully onboarded 300+ doors in the past year. New door growth amassed year-to-date lift of gross activations of 527%. • Team growth and development – conducted six interviews, hired two new Indirect Sales Executive, and led their new hire trainings. Trained new non-exclusive ISEs on onboarding process. • Managed relationships between internal Cricket team and Authorized Retail partners. Handled all operational and communication aspects between parties. • Raise Your Hand – submitted two solutions to AT&T’s Raise Your Hand program that were approved and implemented to create better customer experiences; identified opportunities in other parts of the organization to be improved – better reporting and supporting for field escalations and improvements in the way communications are sent to customers from Cricket to improve experience.

Greater New York City Area

• Mentored and developed indirect sales advocates to ensure consistent and effective executed results • Managed company roll-out programs, trainings, tools and AT&T culture within the organizations• Created customized trainings to fit the needs of each indirect dealer• Implemented a universal reporting process for the NY/NJ market• Developed the mid-year Sales-Ops reviews for each indirect dealer • Trained members of the Cricket team on their job roles, responsibilities and performance measures• Assisted with market growth, including site visits, location build outs, and grand opening procedures • Formulated business plans with indirect dealers and their advocates to expedite their growth and productivity • Planned numerous outreach events and national marketing initiatives

Miami/Fort Lauderdale Area

• Document dictation including client email, certified documents, and legal reports • Organization of the office• Assisting in the writing of wills, codicils, trusts, etc.• Compiling relevant documents for cases

Coral Gables, Fl (Virtual)

• Organized marketing events for new products on campus• Demonstrated products to students and faculty, hosted workshops• Created and implemented events that allowed students to use Apple innovatively• Planned and actively assisted managing the Apple Campus Store• Attended in-depth training at headquarters in Cupertino, CA on all product lines

Coral Gables, Fl

• Organized and created floor plans for efficiency of service• Conducted the desk during waits• Certified in restaurant safety and cleanliness program

Belmar, Nj

• Selected new products for the store• Organized and planned summer sales• Checked in clothing, designed store layout when new products arrived• Determined prices for new products

Freehold, Nj

• Hired to boost profits in the store, which went from almost being shut down by corporate to making a profitable holiday season. • Checked in clothing and new products for the store. • Did store layouts for the new products

Freehold, Nj

• Responsibilities included: setting up parties, ordering food, preparing decorations and organizing music. • Watched over parties to ensure safety for attendants.

Bachelor Of Business Administration (Bba), Business Administration And Management, Buisness Law

Activities and Societies: Delta Gamma Fraternity (Beta Tau Chapter): Junior Vice President of Panhellenic, Greek Earth Day Site Leader.

High School Diploma, Law And Public Service Learning Center

Activities and Societies: Junior statesmen of America, Math Honor Society, National Honors Society, Homecoming Committee, Prom Committee.