Danielle Douglas Email & Phone Number

Sacramento, CA, US

Sacramento, California Area

*Provide support for account teams through contract writing and project implementation for AT&T and Centurylink customers.*Assist Sales with project planning to align customer expectation with AT&T ordering processes.*Proficient in online ordering tools for AT&T and Centurylink Systems.*Process orders for all AT&T Services timely and accurately to ensure.

Sacramento, California Area

Provided excellent customer service for 96 customers in Premier Client group, medium to largecompanies.* Implemented all requests for high-end telecommunication services, reconciled billing disputesand outstanding accounts.* Project managed large projects for customer requesting new data networks, networkconversions or upgrades. Coordinating with multiple.

San Francisco Bay Area

Supported one of SBC’s largest customers in Global Markets, Wells Fargo Bank. *Providing excellent customer service that exceeded Wells Fargo Banks very high demands andexpectations. Worked very closely with the customer to determine their telecommunicationsneeds and provide the services to meet those needs while increasing revenue for SBC.* Implemented.

San Francisco Bay Area

*National Accounts dedicated Service Representative for Wells Fargo bank, responsible for allbasic telecommunications, order negotiation, service order issuance and billing. Maintained a98% service order accuracy level to increase revenue per order.*Participated in multiple large-scale projects involving basic services requiring large numbersof service.