Manage and direct a team of 6 technical writers to make sure the team isengaged and project initiatives are completed.Work closely with upper management, sales, product development, accountexecutives, and training to redesign the user experience of the HyperWorks help deliverables by moving away from a featured based help structure to a solutions oriented help structure.Cascade a uniform direction from upper management to team members, such as release dates, and provide an escalation point from team members to upper management and other teams.Implement performance metrics at a team and individual level using JIRA.Identify opportunities for enhancements in content, automation, or singlesourcing using new tools, strategies, or processes.Implement an evaluation strategy to gather user feedback in order to curateuseful content that helps users navigate the software effectively.

Authored user guides, reference guides, tutorials, and user interface text forAltair HyperMesh and Altair HyperStudy.Collaborated with software developers and project managers to gatherdocumentation requirements for content development.Assisted in the research and implementation of our DITA Information Model,which consists of design structure and layout, information retrieval, elementand attribute model, metadata model, and reuse strategy.Trained technical writers and new company acquisitions DITA foundations,best practices, processes, and tools.Developed and maintained DITA-OT plugins using CSS, HTML, andJavaScript to transform our XML content into HTML.Documented DITA migration and conversion processes in Confluence.

Proposed and implemented traditional and Internet marketing strategies to achieve marketing and sales objectives.Developed lead-generation strategies with clear objectives, targets, and effective measures. Developed ways to significantly improve web content, create on-page and off-page optimization, website design and technical adaption. Significantly improved SEO (search engine optimization) for web resources.Ensure user interface and content of web resources are visitor-friendly.Researched interesting web resources, with unique content to advance Internet marketing strategies and tactics.Analyzed and reported web analytics performance – Gave relevant recommendations and advised adjustments.Developed and managed campaignsBudgets, Internet marketing programs: including organic optimization, paid search marketing, and quality link-building efforts.Social network – Created and maintained social media profiles, groups and in the online network leaders, such as: Facebook, LinkedIn, and Twitter.Always kept up-to-date to increasing effective Internet popularity. Developed collateral and sales proposals, desktop publishing, brochures, newsletters, and other materials variously related to marketing.

Sold advertising space for WGRD/WLHT/WFGR/WTRV/WNWZ.Established partnerships with advertisers of Townsquare Media.Created advertising proposals.Copy Writing: wrote copy for radio commercials.Digital advertising advisor

Major: BS in Communications/ Public Relations EmphasisMinor: Professional/Creative Writing

Prepared and dispensed prescribed medications to patients.Maintained patients records and billing.Worked with insurance companies to handle insurance claims and rejections.Customer Service

Assisted in marketing strategy and implementation.Wrote radio spots for Better Weight For Me Radio Show.Created, designed, and wrote various company documents (menus, workout plans, brochure, food diary and journal).Collaborated with web developers and carried out vision for site.Maintained company website by working within the Content Management System.