Danielle Gray Email & Phone Number

Responding to customer technical issues related to a wide range of hardware, operating systems, and software providing 1st/2nd line support via telephone(Hardware: Server, desktops, laptops, tablets, docking stations, monitors, wireless/USB keyboards and mice.Operating systems: Windows 7, Windows 8 & Windows 8.1Software: Office 2010/2013, McAffe.

Bellshill, Scotland

Processing incoming telephone and email contacts from over 300 schools/collegesDiagnose and resolve 1st line faults with hardware and softwareResetting user passwords/ user profilesIncreasing disk quotasCreate/Delete/Edit user account within AD, remotely on individual school servers (Windows Server 2003/2008)Retrieve deleted/lost student documents via.

Supervisor/Line Manager for teamEnsuring corporate standards adhered toOrganising weekly rotas and holiday coverDelegating workloads accordinglyProcessing absences and corresponding paperworkDealing with customer escalations – via telephone & face-to-face

Dealing with high volume of customer enquiries – telephone/face-to-faceProcessing incoming and outgoing mailUpkeep of all files/computer recordsFiling and archival of appropriate filesInventory of all furniture and IT equipmentProvide all required administrative support for Social Workers’Minute taking Logging and processing Invoices for paymentDispensing.