Danielle Griffin Email and Phone Number
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A strategic thinking, results oriented business transformation and integration professional with significant experience in back office, contact centre and other transport technology operations including the establishing of greenfield, in-sourced operations and transitioning in-house operations off-shore. Experience in managing and transitioning large teams (200+ employees), financial management (P&L accountability), business due diligence and business case development.Strong financial acumen, with proven experience in conducting buyer due diligence and cost benefit analysis as part of an M&A project team. Excellent communication, influencing and leadership skills. Proven ability in developing collaborative relationships with business partners and stakeholders such as State Government Departments, Unions, and 3rd party providers.
Transport For Nsw
View- Employees:
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Director Technology OperationsTransport For Nsw Nov 2020 - Present
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Director TollingTransport For Nsw Apr 2018 - Nov 2020Sydney, New South Wales, Australia
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Commercial Strategy & TransactionsTransport For Nsw Oct 2016 - Apr 2018Sydney, AustraliaCommercial Strategy & Transactions
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Development Manager - Corporate DevelopmentTransurban May 2015 - Jul 2016Sydney, Australia• Participated in M&A opportunities, evaluating seller current state, developing potential integration strategies and synergy analysis, development of transition plans contributing to overall valuation. • Integration lead for the consolidation of Airportlink M7 operations into the Transurban business post acquisition, including restructuring of the call centre, back office, and credit functions. -
Head Of Tolling & Customer Management - QldTransurban Jun 2014 - May 2015Brisbane, Australia• Post Transurban’s acquisition of Queensland Motorways, appointed to lead the Tolling & Customer Management business in Queensland and facilitate the integration of this business into the national operating model • Developed the business case for an extensive restructure of the TQ back office, involving off-shoring of all call centre and level one back office support roles. Led the successful implementation of the restructure, including full realisation of business case benefits whilst working with internal and external stakeholders to protect Transurban’s business reputation.
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Head Of Tolling & Customer Management - NswTransurban Apr 2012 - Jun 2014Sydney, Australia• Responsible for the operation of all back office tolling processes in Transurban’s NSW business, including budgeting, forecasting and P&L accountability for both the Roam and Roam Express retail businesses• Management of key stakeholder relationships with Westlink M7, Hills M2, Lane Cove Tunnel, Eastern Distributor and Cross City Tunnel, including participation in State and National industry forums on behalf of Transurban NSW
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Tolling & Customer Service Development ManagerTransurban Apr 2010 - Apr 2012Sydney, Australia• Worked closely with analysts and other stakeholders including NSW Roads and Maritime Services (RMS), and Office of Better Regulation to drive improvements in NSW toll enforcement. • Implementation of a modified fee structure to drive improvements in customer behaviour, resulting in significant cost recovery uplift
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Operations Manager - Roam ExpressTransurban Jul 2007 - Apr 2010• Responsible for the operation of all back office tolling procedures including tag dispatch, toll violation processing, customer service, and complaints management for the Roam Express tolling business (Tolling and customer service for Hills M2, Lane Cove Tunnel, Eastern Distributor)• Managed the cash tolling business on Hills M2 Motorway and provided ongoing review and refinement of structure and processes, leading into a successful conversion to cashless tolling• Managed restructure of the cash tolling business, including formal redundancy processes – 34 staff impacted
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Operations Manager - TollingCross City Motorway Jan 2004 - Jul 2007• Managed and co-ordinated the commencement of business operations on opening of the Cross City Motorway, including initial business planning, hiring and training of 32 customer service staff, as well as facilitating a tender process for a multi-million dollar contract to an outsourced call centre provider
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Consultant - International OperationsOffice Depot Dec 2001 - Nov 2003• Systems integration team member of an acquired Perth-based company, including documentation of all systems procedures & operational processes, staff training for both the call centre and warehouse staff• Project management of the consolidation of 2 Tokyo-based call centres• Integration lead and trainer for upgraded JDA merchandising and order entry systems in Tokyo• Training, call centre re-structure and retail system process documentation for the Israeli operation based in Tel Aviv -
Director - Call Centre & Customer Service (Japan)Office Depot Jul 1998 - Nov 2001Tokyo, Japan• Hiring and training of 60 call centre operator and supervisory staff, as well as the design and implementation of all operational procedures, including the liaison between the call centre and warehouse, marketing and finance personnel• Day to day call centre management of a 50-seat inbound call centre providing sales and service for office products delivered Japan-wide• Outbound call programs focusing on customer retention and reactivation, reporting to National General Manager of results and providing recommendations• Implementation of the upgraded e-commerce site – project management involving co-ordination of US and Japan teamsThis role carried over to the international consultancy position within the company, however responsibilities were no longer Japan-specific – reporting to corporate office in USA
Danielle Griffin Skills
Danielle Griffin Education Details
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Business/Commerce, General -
Management
Frequently Asked Questions about Danielle Griffin
What company does Danielle Griffin work for?
Danielle Griffin works for Transport For Nsw
What is Danielle Griffin's role at the current company?
Danielle Griffin's current role is Director Technology Operations at Transport for NSW.
What is Danielle Griffin's email address?
Danielle Griffin's email address is dg****@****ban.com
What is Danielle Griffin's direct phone number?
Danielle Griffin's direct phone number is +157141*****
What schools did Danielle Griffin attend?
Danielle Griffin attended University Of Sydney, Monash University.
What skills is Danielle Griffin known for?
Danielle Griffin has skills like Business Analysis, Business Process Improvement, Call Centers, Change Management, Contract Management, Customer Service, Operations Management, Project Delivery, Program Management, Stakeholder Management, Business Strategy, Call Center.
Not the Danielle Griffin you were looking for?
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Danielle Griffin
Philanthropic Services Manager - Corporate, At Frrr (Foundation For Rural & Regional Renewal)Melbourne, Vic2redcross.org.au, gmail.com2 +614110XXXXX
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Danielle Griffin
Communications, Project Management And Administration ProfessionalGreater Perth Area2adelaide.edu.au, mainroads.wa.gov.au
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