Danielle Grimes Email and Phone Number

• Process auto claims from multiple states for Auto Claim Central, which demonstrates flexible learning ability. Improved claim knowledge and skill set to adjust to our customers’ needs across multiple states. • Contribute at a high level toward department service levels goals. Positively impact customer service satisfaction by often exceeding the number of calls expected per monthly production reviews. • Align individual or team activities with Enterprise goals, assisted another departments with total loss claims resulting in improved service levels and customer satisfaction. • Investigate liability claims and negotiate settlements with other insurance companies, customers, and attorneys.