Danielle Ingle Email & Phone Number

United Kingdom

Ripponden, England, United Kingdom

West Yorkshire

As training manager, my job includes training of new staff and existing staff. It is my responsibility to induct all new staff that join BTV, provide adequate system training, ensure company policies and procedures are understood and adhered to and ensure they understand audit and awarding body regulations and requirements. As part of my job role I also offer top up training to existing staff where gaps of knowledge are identified. My duties also include the development and roll out of new programmes and qualification in line with Awarding body and Funding body standards. As training manager it is also my responsibility to carry out observations of all centres to ensure that any staff training needs are identified and dealt with effectively and that training logs are kept upto date to allow for CPD.

As Lead tutor, my job role includes the daily running of my centre and staff. I am responsible for ensuring that administration is maintained by both learners and staff in centre. I have to ensure that my staff are delivering teaching to the highest standard in line with Awarding body standards and also the standards of the company. I carry out monthly performance reviews with my staff, this involves performance reports, identifying training needs, CPD needs and areas for development. My daily duties involve management of staff, reporting daily figures and targets to head office, carrying out audit checks of learner files and paperwork, dealing with learner complaints, liaising with third party referral companies and also delivering teaching to my cohort of learners. Alongside the delivery of training our clients, we offer one-to-one support with CV building, job searching and Interview preparation. I have developed various workshops, handouts and materials to assist clients with looking and finding sustainable work. The workshops I have developed include; Interview techniques, CV and Cover letter building and also Finding and getting a job

Bradford

As CSM, my job role included dealing with referral agencies and customers. As part of my job role I had to meet with referral agencies to inform them of the products that the company offered and discuss eligibility. I was also the first point of contact for all learners that came to Potential4Skills to undertake a training course. My daily duties included; answering the phone, visiting referral partners, dealing with learner complaints, ordering learner certificates and incentives, reporting arrival figures to Head office and also supporting learners with information, advice and guidance.

Leeds, United Kingdom

As a CSA, my job role included answering internal and external calls from sky customers and colleagues, liaising with internal staff to provide an efficient service for customers, new and existing. Dealing with customer issues and enquiries, effectively, efficiently and to the highest professional standard possible to ensure excellent customer service in resolving the outlying issues and queries. Able to deal with angry, frustrated customers on a daily basis. Resolving their issues and enquiries in a empathetic and friendly manner whilst also following procedures at all times and maintaining a successful and professional environment for customers.

Nvq Level 2, Hairdressing, Nvq Level 2

Ptlls Level 4, Adult And Continuing Education And Teaching, Level 4

I attended calderdale college in 2011 to complete my PTLLS qualification with City and Guilds. This allowed me to become a Tutor/Lead.

Education record