Danielle Smith Email & Phone Number

Fort Lauderdale, FL, US

• Facilitated group therapy and provided individual therapy, utilizing evidenced-based techniques for optimal client care.
• Completed all progress notes, treatment plans, and discharge plans for each patient on caseload.
• Communicated effectively with referral sources to track patients' progress and outcomes.

• Resolved customer service issues using company processes and policies, ensuring customer satisfaction.
• Coached new team members on service techniques and provided quality assurance scoring.
• Developed innovative solutions to recurring customer issues, reducing repeat calls and enhancing satisfaction levels.

Ft. Lauderdale, FL

• Guided students through enrollment processes including web registration, program applications, and accessing tax documents.
• Utilized ERP and CRM systems to review student records for enrollment assistance.
• Managed high-stress situations effectively, maintaining professionalism under pressure.
• Demonstrated University's core values in all interactions.

Hollywood, Florida, United States

• Conduct patient intake interview and consent documentation.
• Conduct biopsychosocial interview assessments with patients.
• Produce master treatment plans, bi-weekly reviews, and S.O.A.P. notes.
• Facilitate and co-facilitate individual and/or group therapy sessions.
• Audit discharge case files.

Hallandale Beach, FL

• The Guest Relations Specialist is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.
• Deescalates upset guests and offers a resolution to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
• Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
• Handles confidential information, including guest contact information, with a high degree of integrity
• Books guests’ reservations accurately and efficiently while providing an excellent guest experience
• Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy

Tallahassee, Florida Area

• Used strong communication skills to collaborate with team members to ensure efficient service for university’s property inventory and records. Managed relationships with university faculty and staff, guided strategic.
• Typed documents such as correspondence, drafts, memos, and emails, and prepared 5reports weekly.
• Proven track record of consistently exceeding objectives; self-motivated, and driven by results.
• Documented and kept record of university’s property inventory for over 3 different campus sites.
• Keep organization of contracts, policies, and records.
• Arranged appointments and ensured stakeholders of new equipment, budgeting, and inventory loss.

Master Of Science - Ms, Clinical Mental Health Counseling

Bachelor Of Science - Bs, Psychology