• Facilitated group therapy and provided individual therapy, utilizing evidenced-based techniques for optimal client care.• Completed all progress notes, treatment plans, and discharge plans for each patient on caseload.• Communicated effectively with referral sources to track patients' progress and outcomes.

• Resolved customer service issues using company processes and policies, ensuring customer satisfaction.• Coached new team members on service techniques and provided quality assurance scoring.• Developed innovative solutions to recurring customer issues, reducing repeat calls and enhancing satisfaction levels.

• Guided students through enrollment processes including web registration, program applications, and accessing tax documents.• Utilized ERP and CRM systems to review student records for enrollment assistance.• Managed high-stress situations effectively, maintaining professionalism under pressure.• Demonstrated University's core values in all interactions.

• Conduct patient intake interview and consent documentation. • Conduct biopsychosocial interview assessments with patients.• Produce master treatment plans, bi-weekly reviews, and S.O.A.P. notes.• Facilitate and co-facilitate individual and/or group therapy sessions. • Audit discharge case files.

The Guest Relations Specialist is responsible for providing a lasting and engaging phone experience for our guests by booking reservations, confirming reservations, and handling guest concerns.• Deescalates upset guests and offers a resolution to their concern when unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.• Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.• Handles confidential information, including guest contact information, with a high degree of integrity• Books guests’ reservations accurately and efficiently while providing an excellent guest experience• Identifies new guests and creates new guest profiles by acquiring guests’ contact information and explaining center policies, such as the medication and late policy• Answers guests’ questions and provides necessary resources for the guest to find answers in the future.• Assisted with 50+ inbound and outbound calls per day.

Used strong communication skills to collaborate with team members to ensure efficient service for university’s property inventory and records. Managed relationships with university faculty and staff, guided strategic planning sessions for inventory loss, facilitated development training, and led inquiry reviews.● Typed documents such as correspondence, drafts, memos, and emails, and prepared 5reports weekly.● Proven track record of consistently exceeding objectives; self-motivated, and driven by results.● Documented and kept record of university’s property inventory for over 3 different campus sites.● Keep organization of contracts, policies, and records.● Arranged appointments and ensured stakeholders of new equipment , budgeting, and inventory loss.