Danielle John Email & Phone Number

London, Gb

Canary Wharf, London

London, United Kingdom

• Payment Protection Insurance (PPI) quality control analyst dealing with client accounts• Conducted full quality checking of 100% customer correspondence in accordance with internal and external compliance and FCA obligations, to ensure business critical standards were met• Analysed case files, investigated breaches of quality control standards by the file reviewers and documented feedback• Used V- Lookups and Pivot tables to present and analyse MI on daily, weekly and monthly basis • Provided support and assistance to management and team• Acted as a SME, creating workshops, training and mentoring new staff on in-house system and high level processes • Proactively managed my workload to ensure I met KPI and all cases met SLA • Constantly recognized for my high performance through monthly recognition schemes • Worked with a diverse team, where team work as well as working individually was essential

Brentwood

• General admin/secretarial duties• Record, maintain and update database• Dealt with incoming calls and queries • Taking minutes and distributing • Client invoicing

• Carried out a range of tasks using SAGE Line 50, enhancing my quantitative skills• Payroll and Profit & Loss Accounts• Bank reconciliation/Credit control• General administration duties • Used my strategic and creative skills to produce timesheets using spreadsheets• Worked independently

London, United Kingdom

• Logged written and verbal complaints on system • Categorise complaints into companies or individuals • Letter and report writing which adhered to the FCA regulations • Provided administration support to team

London, United Kingdom

• Attended management meetings, including conference call to the New York office• Gained knowledge about foreign currency and the Stock Exchange• Written interpretation of documents from German to English• Report writing and business flow charts• Overshadowing staff learning their key roles• Variety of computer work including in house system, internet and emails

Business Management Bsc, Business Management, 2:1

Education record