Danielle Johnson Email & Phone Number

Manhattan Beach, Ca

-Create knowlege base documentation for credit union applications-Meet established quality and productivity goals.-Identifiy trends in issues or proactively identify larger problems and obtain solutions more effciently and effectively.-Implement Business As Usual, (BAU) smaller projects; scope definition, system administration/configuration, quality assurance testing and user acceptance testing.-Handle Tier 3 application incident/problem management including: problem, root cause identification, problem resoultion, and problem resoultion status communication.-Perfrom other duties as assigned or requested.

-Process & reconcile all branch adjustments as well as ATM Imagine adjustments.-Train new hires & staff as needed-Data entry, routine office/clerical, and research as needed by department-Reconcile GL’s daily & process month end using Black Line-Run tests on department processes due to system changes-Perform routine office and clerical duties to organize and maintain CU files and records-Process Draft, ACH, Incoming, & Outgoing Wires as needed-Supervise and perform other duties as needed

-Visa Cams, FRIS and Unusual activity report alerts-Monitor and contact members as necessary to verify transactions-Process ACH affidavit disputes-Answer calls related to ATM, and close/reorder debit cards-Data entry, routine office/clerical, and research as needed by department-Run test on department processes due to system changes-Perform routine office and clerical duties to organize and maintain CU files and records

-Data entry, routine office/clerical, and research as needed by department-Audit all daily functions of the department and reconcile GL’s daily-Scheduling work hours for department employees-Run test on department processes due to system changes-Perform routine office and clerical duties to organize and maintain CU files and records-Supervise and perform other duties as needed

-Processed member transactions relating to ACH, Direct Deposit, Draft, and savings bonds-Processed incoming /outgoing wire transfers through Fedline Advantage-Researched and resolve inquiries from members as well as internal departments in a timely manner-Reconciled work and research GL’s daily-Performed office and clerical duties to organize and maintain CU files and records-Maintained scheduling for employees