I am a detail-oriented, customer-focused, self-motivated, creative, Lead Business Specialist with 𝟭𝟮+ 𝘆𝗲𝗮𝗿𝘀 of business systems analysis experience. As a Lead Business Specialist, it’s my job to utilize my communication, analytical, and problem-solving skills to help support all facets of the SDLC. I have a consistent track record of excellent customer service and producing quality work. I am the Subject Matter Expert for multiple applications.𝗦𝗽𝗲𝗰𝗶𝗮𝗹𝗶𝘀𝘁 𝗶𝗻: ✔️eliciting requirements ✔️creating and executing test cases ✔️ensuring developed solutions meet business needs ✔️serving as a project manager for work requests ✔️training others ✔️resolving incidentsI’m highly passionate about UI/UX design and concentrated on User Centered Design when I attended the University of Pittsburgh and obtained my B.S. in Information Science. I thrive when I have opportunities to be creative, such as when I participate in designing the interactive, quarterly newsletter for IT.