Danielle Larson Email & Phone Number

Pullman, Washington, United States

As a Lifestyle & Leisure Specialist I am responsible for designing and implementing a diverse range of programs and activities that cater to the physical, social, emotional, and intellectual well-being of our residents. My role is crucial in fostering a vibrant, engaging, and fulfilling lifestyle for our senior community members. I create and curate a dynamic and inclusive calendar of events and activities that cater to the interests, preferences, and abilities of our senior residents. One of my many duties is activity Planning. I organize and coordinate a variety of activities such as fitness classes, arts and crafts, cultural outings, educational seminars, and social gatherings. I developed one-on-one relationships with residents to understand their unique preferences and tailor activities to their needs and interests. To ensure my resident are getting the social interactions they need I encourage a sense of belonging and camaraderie among residents by facilitating opportunities for social interaction and networking. I promote physical well-being by organizing exercise classes, wellness seminars, and health-related activities. To engage the residents intellectually I arrange lectures, book clubs, and cognitive games to keep residents mentally engaged and intellectually stimulated. I oversee the logistics of events, ensuring they run smoothly and safely. This may include coordinating with vendors and managing budgets. I keep the activity relevant to the population I serve, I collect and analyze feedback from residents to continually improve and adapt the activities program to better suit their evolving needs and desires. I work closely with other departments, such as dining services, maintenance, and administration, to ensure seamless integration of activities into residents' daily lives.

Pullman, Washington, United States

As the Front Desk Manager at Bishop Place I created a welcoming environment for residents, families, and visitors. This position involved a combination of administrative tasks, customer service, and leadership responsibilities to ensure the smooth operation of the community's front desk area. I greeted residents, families, and visitors warmly and professionally. Addressed inquiries and provide information about the senior living community's services and amenities. I handle all inquiries and complaints with empathy and resolved issues promptly. I manage incoming calls, directing them to the appropriate department or staff member. I managed the scheduling and coordination of appointments and events held in the community. I oversaw mail and package distribution, ensuring timely delivery to residents. I supervised and trained front desk staff, fostering a culture of excellence in customer service. I created work schedules and ensure adequate coverage during peak times.I assisted the business office manager in managing office supplies and equipment, ordering replacements as needed. I filed and maintained employee records, processed new employee paperwork and entered new employees into payroll system. I maintained payroll records, reviewed time sheets and recorded discrepancies. I always maintain a clean and organized front desk and lobby area. I tracked and reported any maintenance issues or equipment malfunctions to our maintenance team. I served as a liaison between residents, families, staff, and management. I collaborated with other departments to coordinate resident services and special events. I communicated important updates and announcements to residents and families.

Wilbur, Washington, United States

As an assistant manager I played a pivotal role in overseeing the daily operations of the community swimming pool. This position assists the Pool Manager in various administrative, supervisory, and customer service tasks, ensuring the smooth and safe functioning of the pool area and related amenities. I assisted in the day-to-day operations of the pool, including opening and closing procedures, water quality checks, and maintenance tasks. I ensured the facility is clean, well-maintained, and compliant with health and safety regulations. I interacted with patrons in a courteous and professional manner, addressing inquiries, concerns, and resolving issues to ensure a positive customer experience. I collaborated with my fellow lifeguards to maintain a safe environment. I assisted in the development and implementation of safety protocols, emergency response plans, and regular safety drills. I assisted in budgeting, monitoring expenses, and revenue collection. I helped maintain accurate records of financial transactions and report discrepancies to the Pool Manager. I helped manage inventory levels of pool supplies, equipment, and concession items. I ordered and restocked supplies as needed to ensure uninterrupted operations. Be prepared to respond to pool emergencies and assist lifeguards during critical situations. Administer first aid and CPR when necessary and coordinate with local emergency services as required. I helped oversee routine maintenance tasks, including pool cleaning, equipment repairs, and landscaping. I reported maintenance needs to the appropriate authorities. I participated in ongoing training and professional development to stay current with industry trends, safety standards, and customer service best practices.

Wilbur, Washington, United States

As a lifeguard I was responsible for ensuring the safety of individuals at an outdoor swimming pool. My primary duty was to prevent accidents, respond to emergencies, and provide first aid when necessary. I maintained constant vigilance over the pool or designated area to identify potential hazards or distressed swimmer by scanning the water and surroundings regularly to ensure a safe environment. I was prepared to respond quickly and effectively to water-related emergencies, including drowning incidents and injuries. I employed appropriate rescue techniques and CPR when necessary. I enforced facility rules and regulations to prevent unsafe behavior. Politely educate patrons about safety rules when needed. I acted decisively in emergency situations, alerting other staff members and emergency services as required. I maintained clear and effective communication with colleagues, supervisors, and patrons. Used a whistle, hand signals, or verbal commands to convey important information and instructions. I ensured that all rescue equipment, such as lifebuoys, rescue tubes, and first aid supplies, is in good working condition and readily accessible. I implemented preventive measures, including regular pool maintenance, water quality checks, and the removal of hazards in and around the pool area. I provided assistance to patrons with special needs or disabilities to ensure their safety and inclusion in aquatic activities. I maintained accurate records of incidents, accidents, and rescue operations. Complete incident reports and other necessary paperwork as per facility protocols. I maintained a high level of physical fitness and endurance to perform rescues and swim long distances if required. I stayed up-to-date with lifeguard training, certifications, and CPR/First Aid certifications. I interacted with patrons in a friendly and professional manner, offering assistance, answering questions, and providing a positive experience.

Sociology

High School Diploma