Danielle Lorenz Porillo Email & Phone Number

• Ensure the SDwan/Sase service is up to date and optimally tunedfor customers.• Responsible for Configuration management and coordinatingRelease Management;◦ Pro-actively manage the service and keep the system configurationoptimally tuned to the Customer’s requirements. Ensure network orapplication performance issues are addressed during servicemeetings, or otherwise will be handled by the Service Manager.◦ Responsible for scheduling and upgrading the Customers serviceplatform. Software updates will be scheduled outside CustomersBusiness hours, or during weekend hours.• Provide monthly Service Review reports for customers based onthe application and network performance, give recommendations toimprove the performance and identify action items, such as:◦ Present and discuss the periodical reports during the monthlyService Management Meetings and take minutes of the agreedactions.◦ Additionally, planned changes or developments in the customer’snetwork or application landscape will be discussed during the ServiceManagement meetings. The SD-WAN Engineer will manage theconfiguration on the Customer’s behalf.• Perform or coordinate the execution of changes, due to changes inthe Customer’s organization or the IT landscape.tasks:◦ Processing and resolving tickets within the SLA requirements◦ Update customer on the progress of the specific incident or problem◦ Answer customers’ questions related to the use of SD-WAN/Sasesystems and perform incidental user training.◦ Keeping case information up to date in the Expereo Ticketingsystem◦ Keep customer information up to date in the relevant supportdirectory• Participate in Internal Team or 121 meetings, Customer projectmeetings and actively engage in knowledge sharing with colleagues.• Ensure knowledge and certification requirements are up to dateregarding the Expereo delivered technologies and other relevantnetworking certifications, such as CISCO.

· Designs, deploys, and supports LANs, WANs, network segments, Internet, and intranet systems, along with debugging slowness issues and identifying network bottlenecks. · Works with Network Architect’s to prep the network for new equipment. · Analyzes traffic flow, network segments, wireless systems to resolve internet issues. · Upgrades and expands the network by configuring and deploying infrastructure to achieve bandwidth requirements. · Upgrade’s firmware and operating systems on switches, routers, and servers to improve performance and stay up to date on security. · Familiar with configuring and troubleshooting wireless systems like Cambium and Ubiquiti. · Familiar with configuring and troubleshooting Mikrotik, Juniper, and Cumulus switches and routers. · Troubleshoots network issues as they occur and escalates to vendors as necessary. · Ensures network security through administration of network access control systems, monitoring routers and servers, evaluating logs, and updating access lists and firewalls. · Responsible for router and switch administration, including interface configuration and routing protocols, maintaining VPN gateways, and monitoring systems. · Performs network address assignment and keeps IP records and DNS entries current. • Utilizes Visio to keep network topology maps and rack diagrams current. · Assists the Helpdesk with individual user internet connectivity issues, email and hosting questions and configuration, and VoIP settings. · Supports Customer Service with the resolving Helpdesk Tickets. · Protects organization's value by keeping information confidential. · Performs other tasks as assigned by the Director of Operations and Ownership

● Responsible for the logical configuration of network equipments (both customer premise and service providerequipments) via thorough routing concepts and skill set including Cisco, Juniper, and Adtran platforms● Built logical configurations for connectivity to the customer's network and inter-site connectivity via MPLS(Multiprotocol Label Switching) network● Communicated with customer as necessary for required technical information● Assists Field Engineer in installing and connecting CPE devices such as routers, switches, Layer 1&2 deviceand Out of Band modems.● Ensures configurations meet customer expectations as well as industry and product standards. Responsiblefor accurate back office system data record management.● Participated in MACD (Move, Add, Change, or Delete) process including, but not limited to, the followingactivities: circuit upgrades/downgrades, diversity setup, disconnection orders, RLC (router logical change)

• Responsible for configuring the WAN, LAN and Management configs of the customer edge router for internet circuits• Responsible to know what would be the network design that the customer require• Responsible for the layer 3 configuration of the provider edge router• Provide public IP address for the customer to use• Responsible for configuring the customer SGSO circuit• Responsible for contacting local telco in case there is a problem with the internet which include bandwidth issue

Responsible for turn up of failed/multiple attempts that handle by tier 1Responsible for the upgrade, downgrade, and migration of a circuitConfigure special configuration for the PE router which includes Extranet and Site of Origin hubResponsible for turn up of EVDO circuitsResponsible for contacting local telco to ensure that the circuit delivered good

• Responsible for turning up the Ethernet and TDM WAN MPLS circuit• Responsible for the layer 3 configuration of the Providers Edge routers • Responsible for basic WAN configuration of the Customer Edge Router which includes Cisco, Juniper, and • Adtran• Responsible for configuring different kind of modems like Sierra Wireless, US Robotics and digibox • Testing if the Out of Bound is working• Conduct End-to-end testing that needs to be coordinated with the local telco• Responsible for contacting local telco to ensure that the circuit delivered good• Coordinate with the appropriate team for resolution if the activation is not successful

Philippines

I was a trainee for six months in Allied Telesis Labs (Philippines). My work is to test their product NMS(Network Management System) if the functionalities in the company's products is working properly.

Bachelor Of Science (Bs), Information Technology

Activities and Societies: Cisco Netriders

Education record