Danielle Maley Email & Phone Number

Fort Wayne, Indiana, United States

Fort Wayne, Indiana Area

Obtain most economical ocean freight rates.Book Ocean freight services.Compare cost vs RDD's.Compare US Flag vs Non US Flag.Handle both Commercial International and Government International ocean freight shipments.Working on RFP and tariffs.

Fort Wayne, Indiana Area

Summary:Under general direction, constructs pricing, plans and coordinates logistic trafficking, and provides excellent customer service of large corporate account international household good shipments. Responsible for meeting established shipment volume, earning, billing.Essential DutiesPrioritizes daily tasks based on importance and global time zone availability of customer, vendor, and agent.Responsible for meeting established revenue, earnings, and customer service targets.Constructs competitive quote options to secure bookings from customers.Interprets rate agreements for customs clearance requirements, documentations need, competitiveness of rates, and quality of service to our clients.Negotiates price reductions to enhance profitability. Provides COD costs details to shipping customer when necessary and coordinate payment.Understands account specific requirements and communicates effectively to participating agents. Establishes and manages customer expectation through proactive and open communication.Provides shipment counseling and customer service to national account customers. Explains customs regulations and documentation requirements to customers and agents, providing assistance as needed.Establishes shipment routing plans to meet both customer expectations and shipment's profitability. Coordinates the movement of shipments through underlying carriers (air, sea, land, and rail).Arrange for services with vendors and agents, in accordance with each shipment's specific routing plan.Proactively verifies with vendors and agents that assigned tasks are on schedule, according to transportation plan.Provides shipment status updates to customer, agents, and national accounts in a timely manner.Ensure recoverable expenses incurred outside the standard quote parameters are brought to the attentions of the customer and accounting for timely collection, in accordance with instructions from the national account.