Danielle Moore

Danielle Moore Email and Phone Number

Help Desk Analyst @ The Clearing House
Edison, NJ, US
Danielle Moore's Location
Edison, New Jersey, United States, United States
Danielle Moore's Contact Details
About Danielle Moore

I am a dedicated professional known for consistently providing excellent customer service, paired with creative and strategic solutions. My broad experience across multiple industries has refined my skills, allowing me to tackle complex technical challenges while ensuring a smooth and seamless user experience.Core CompetenciesTechnical Troubleshooting: A seasoned professional in pinpointing and rectifying both hardware and software malfunctions. Customer Support Excellence: My approach is rooted in deep empathy for customer needs, offering rapid, efficient solutions that foster trust and build enduring professional relationships.Training and Development: Proficient in developing training programs for new technicians and users.Process Improvement: Guided by a commitment to constant improvement, I leverage feedback and performance data to streamline support processes, boosting overall operational efficiency.Professional ExperienceThroughout my career, I have held various roles in technical support, from frontline support to leadership positions. My hands-on experience and proactive approach have enabled me to implement best practices that enhance service delivery and user satisfaction.

Danielle Moore's Current Company Details
The Clearing House

The Clearing House

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Help Desk Analyst
Edison, NJ, US
Website:
theclearinghouse.org
Employees:
648
Danielle Moore Work Experience Details
  • The Clearing House
    Help Desk Analyst
    The Clearing House
    Edison, Nj, Us
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  • Symrise Ag
    Symrise Ag
    Edison, Nj, Us
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  • Venn Software
    Onboarding Specialist
    Venn Software Jun 2024 - Oct 2024
    Edison, New Jersey, United States
    Conducted Zoom calls to assist new client users with installing and getting acclimated to the Workplace Secure Enclave application.
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  • Venn Software
    Technical Project Manager
    Venn Software Apr 2024 - Jun 2024
    New Jersey, United States
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  • Venn Software
    Tier 1 Manager
    Venn Software Jan 2022 - Apr 2024
    Edison, New Jersey, United States
    -Took direct responsibility for the performance of the Tier 1 Contact Center.-Participated as a ‘player/coach’ within Tier 1.-Participated in staffing efforts of Tier 1 (recruiting, interviews, retention).-Provided guidance to team members.-Oversaw PTO, training and schedules for Tier 1.-Identified learning opportunities for team members to grow professionally.-Ensured Tier 1 adhered to company and industry best practices.-Participated in identifying large scale issues as they affected customers and assisted other teams with coordinating efforts to address, scope and work towards a solution.-Executed 1:1 meetings with team members.-Assisted the team with calls and tickets when necessary.-Developed a set of suitable dashboards/reports in Zendesk and 8x8 to track workload and team performance.-Collaborated on tasks and projects with other teams and organizations within the company.-Participated in developing the new employee onboarding process.
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  • Venn Software
    Tier 1 Team Lead
    Venn Software Jan 2019 - Jan 2022
    Iselin, New Jersey
    -Took direct responsibility for the performance of the Tier 1 Contact Center.-Participated as a ‘player/coach’ within Tier 1.-Participated in staffing efforts of Tier 1 (recruiting, interviews, retention).-Provided guidance to team members.-Oversaw PTO, training and schedules for Tier 1.-Identified learning opportunities for team members to grow professionally.-Ensured Tier 1 adhered to company and industry best practices.-Participated in identifying large scale issues as they affected customers and assisted other teams with coordinating efforts to address, scope and work towards a solution.-Executed 1:1 meetings with team members.-Assisted the team with calls and tickets when necessary.-Developed a set of suitable dashboards/reports in Zendesk and 8x8 to track workload and team performance.-Collaborated on tasks and projects with other teams and organizations within the company.-Participated in developing the new employee onboarding process.
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  • Venn Software
    Tier 1 Support Specialist
    Venn Software Nov 2016 - Jan 2019
    Iselin, New Jersey
    Troubleshoot various issues regarding the workplace cloud computing environment as well local computing environment for external users.
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  • Securitas Security Services Usa, Inc.
    Helpdesk Analyst
    Securitas Security Services Usa, Inc. Jul 2013 - May 2024
    Edison, New Jersey, United States
    Troubleshoot various software, hardware, and networking issues, as well as mobile devices for coporate users and users in the field.
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  • Kforce Inc
    Deskside Support Technician - Contractor
    Kforce Inc Sep 2016 - Oct 2016
    Edison, New Jersey
    -Assigned to SHI/Wakefern. Performed 2nd Tier support for internal Wakefern employees as well as -Shoprite store users throughout the state of NJ.-Participated in a project that involved traveling to multiple ShopRite stores and updating their systems.
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  • Partners Pharmacy
    Helpdesk Analyst
    Partners Pharmacy Dec 2015 - Aug 2016
    Cranford, New Jersey
    Troubleshoot various IT issues including laptop reimaging, mobile device issues, password resets, Active Directory, email, etc.
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  • Rennerbrown
    Helpdesk Analyst - Contractor
    Rennerbrown Jan 2013 - Jul 2013
    Edison, New Jersey
    Assigned to Securitas Security Services as a Helpdesk Analyst.
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  • Volt Workforce Solutions
    It Technical Support Analyst - Contractor
    Volt Workforce Solutions Jun 2011 - Mar 2013
    Parsippany, New Jersey
    Assigned to Horizon Blue Cross Blue Shield. Troubleshooted various PC issues using remote access tools. Issues included software installs, VMWare, password resets, account unlocks, application support, email setup and configuration, etc.
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  • Intertek Testing Services
    Application Support Specialist
    Intertek Testing Services Apr 2007 - Aug 2010
    Piscataway, Nj
    Was North American support person for company in-house applications; iEnable and Datalink. o IEnable :Created and distributed user IDs and managed user accounts.Worked with the in-house development to test and find errors in the system using test scenarios that were given. Tracked all user issues via iEnable Support mailbox and Call Tracker ticketing system. Installed offline version of application on all auditor laptops in-person and via remote access. Also worked with in-house development to troubleshoot SQL Server issues with offline system uploads, downloads, and installations. Wrote initial user documentation for all system user types.o Datalink:Created and distributed user IDs and managed user accounts.Created new portals for new clients. Tracked all user issues via email and Call Tracker ticketing system. Held webinars via Microsoft Live Meeting to train new client users on client’s portal.Wrote user documentation for new client portals for client users and in-house users of client’s portal. Worked with Hong Kong location to troubleshoot client portal setups and system issues.
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  • Cablevision
    Hr Coordinator
    Cablevision Sep 2005 - Mar 2007
    Newark, Nj
    Utilized BrassRing to create and post requisitions, as well as track candidates. Assisted the Sr. Recruiter with candidate pre-screenings and resume resourcing. Scheduled interviews. Tested potential employees on SHL and Select2Perform testing applications. • Processed all new hire reports and personnel action forms, as well as Human Resources Department monthly reports through PeopleSoft. • Conducted benefits and forms portion of new hire orientation for all NJ Call Center new hires. Maintained personnel files for all active and terminated NJ Call Center employees. • Conducted yearly I9 audit to insure all NJ Call Center employee I9 forms were available, accurate, and up-to-date.• Tracked and processed all temp employee timesheets and temp tracking agency invoices with MS Excel. Discovered over 20 temp employees with falsified timesheets, which resulted in over $20,000 in saved revenue.• Created all Human Resources presentations and artwork with MS Powerpoint.
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  • Cablevision
    Staffing Coordinator
    Cablevision Jul 2001 - Sep 2005
    Piscataway, Nj
    Tracked and maintained candidates for over six recruiters across New Jersey using Webhire and MS Excel.• Created new job requisitions in Webhire and posted all requisitions on company intranet site.• Scheduled candidate interviews and tested all incoming candidates on the SHL testing application.• Created personnel files for all new hires.
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Danielle Moore Skills

Help Desk Support Technical Support Windows 7 Customer Service Software Installation Troubleshooting Software Documentation Computer Hardware Vmware Human Resources Laptops Lotus Notes Windows Xp Professional Microsoft Office 2007 Microsoft Exchange Altiris Carbon Copy Vmware Vsphere Client Hp Deployment Console Active Directory Avaya Ip Agent Wordpress Hp Servicecenter Call Center Bomgar Representative Console Virtual Pc Peoplesoft Microsoft Office2010 End User Training Hardware Installation Html Mysql Citrix Remote Access Remote Desktop Printers Vpn Altiris Service Desk Operating Systems Hardware Support Desktop Computers Antivirus Bootstrap Jquery Landesk Mobile Devices Web Design Airwatch Truecrypt Bitlocker

Danielle Moore Education Details

Frequently Asked Questions about Danielle Moore

What company does Danielle Moore work for?

Danielle Moore works for The Clearing House

What is Danielle Moore's role at the current company?

Danielle Moore's current role is Help Desk Analyst.

What is Danielle Moore's email address?

Danielle Moore's email address is da****@****ine.net

What is Danielle Moore's direct phone number?

Danielle Moore's direct phone number is (800) 646*****

What schools did Danielle Moore attend?

Danielle Moore attended Rutgers, The State University Of New Jersey-Newark.

What are some of Danielle Moore's interests?

Danielle Moore has interest in Children.

What skills is Danielle Moore known for?

Danielle Moore has skills like Help Desk Support, Technical Support, Windows 7, Customer Service, Software Installation, Troubleshooting, Software Documentation, Computer Hardware, Vmware, Human Resources, Laptops, Lotus Notes.

Who are Danielle Moore's colleagues?

Danielle Moore's colleagues are Hank Farrar, Lisa Iselli, Aap, Aprp, Alicia Davis, Jd, Michael Falk, Vasu Neelapala, Edward W., Mohammad Rahaman.

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