Danielle Moore Email & Phone Number

Edison, Nj, Us

Edison, Nj, Us

Edison, New Jersey, United States

Conducted Zoom calls to assist new client users with installing and getting acclimated to the Workplace Secure Enclave application.

New Jersey, United States

Edison, New Jersey, United States

-Took direct responsibility for the performance of the Tier 1 Contact Center.-Participated as a ‘player/coach’ within Tier 1.-Participated in staffing efforts of Tier 1 (recruiting, interviews, retention).-Provided guidance to team members.-Oversaw PTO, training and schedules for Tier 1.-Identified learning opportunities for team members to grow professionally.-Ensured Tier 1 adhered to company and industry best practices.-Participated in identifying large scale issues as they affected customers and assisted other teams with coordinating efforts to address, scope and work towards a solution.-Executed 1:1 meetings with team members.-Assisted the team with calls and tickets when necessary.-Developed a set of suitable dashboards/reports in Zendesk and 8x8 to track workload and team performance.-Collaborated on tasks and projects with other teams and organizations within the company.-Participated in developing the new employee onboarding process.

Iselin, New Jersey

-Took direct responsibility for the performance of the Tier 1 Contact Center.-Participated as a ‘player/coach’ within Tier 1.-Participated in staffing efforts of Tier 1 (recruiting, interviews, retention).-Provided guidance to team members.-Oversaw PTO, training and schedules for Tier 1.-Identified learning opportunities for team members to grow professionally.-Ensured Tier 1 adhered to company and industry best practices.-Participated in identifying large scale issues as they affected customers and assisted other teams with coordinating efforts to address, scope and work towards a solution.-Executed 1:1 meetings with team members.-Assisted the team with calls and tickets when necessary.-Developed a set of suitable dashboards/reports in Zendesk and 8x8 to track workload and team performance.-Collaborated on tasks and projects with other teams and organizations within the company.-Participated in developing the new employee onboarding process.

Iselin, New Jersey

Troubleshoot various issues regarding the workplace cloud computing environment as well local computing environment for external users.

Edison, New Jersey, United States

Troubleshoot various software, hardware, and networking issues, as well as mobile devices for coporate users and users in the field.

Edison, New Jersey

-Assigned to SHI/Wakefern. Performed 2nd Tier support for internal Wakefern employees as well as -Shoprite store users throughout the state of NJ.-Participated in a project that involved traveling to multiple ShopRite stores and updating their systems.

Cranford, New Jersey

Troubleshoot various IT issues including laptop reimaging, mobile device issues, password resets, Active Directory, email, etc.

Edison, New Jersey

Assigned to Securitas Security Services as a Helpdesk Analyst.

Parsippany, New Jersey

Assigned to Horizon Blue Cross Blue Shield. Troubleshooted various PC issues using remote access tools. Issues included software installs, VMWare, password resets, account unlocks, application support, email setup and configuration, etc.

Piscataway, Nj

Was North American support person for company in-house applications; iEnable and Datalink. o IEnable :Created and distributed user IDs and managed user accounts.Worked with the in-house development to test and find errors in the system using test scenarios that were given. Tracked all user issues via iEnable Support mailbox and Call Tracker ticketing system. Installed offline version of application on all auditor laptops in-person and via remote access. Also worked with in-house development to troubleshoot SQL Server issues with offline system uploads, downloads, and installations. Wrote initial user documentation for all system user types.o Datalink:Created and distributed user IDs and managed user accounts.Created new portals for new clients. Tracked all user issues via email and Call Tracker ticketing system. Held webinars via Microsoft Live Meeting to train new client users on client’s portal.Wrote user documentation for new client portals for client users and in-house users of client’s portal. Worked with Hong Kong location to troubleshoot client portal setups and system issues.

Newark, Nj

Utilized BrassRing to create and post requisitions, as well as track candidates. Assisted the Sr. Recruiter with candidate pre-screenings and resume resourcing. Scheduled interviews. Tested potential employees on SHL and Select2Perform testing applications. • Processed all new hire reports and personnel action forms, as well as Human Resources Department monthly reports through PeopleSoft. • Conducted benefits and forms portion of new hire orientation for all NJ Call Center new hires. Maintained personnel files for all active and terminated NJ Call Center employees. • Conducted yearly I9 audit to insure all NJ Call Center employee I9 forms were available, accurate, and up-to-date.• Tracked and processed all temp employee timesheets and temp tracking agency invoices with MS Excel. Discovered over 20 temp employees with falsified timesheets, which resulted in over $20,000 in saved revenue.• Created all Human Resources presentations and artwork with MS Powerpoint.

Piscataway, Nj

Tracked and maintained candidates for over six recruiters across New Jersey using Webhire and MS Excel.• Created new job requisitions in Webhire and posted all requisitions on company intranet site.• Scheduled candidate interviews and tested all incoming candidates on the SHL testing application.• Created personnel files for all new hires.