Danielle Perkins Email & Phone Number

Kearny, New Jersey, United States

-conducting services to provide personnel for daily rail operations -overnight representative to NJ Transit rail operations regarding predominantly Engineers and crew availability-handling correspondence with train personnel to ensure the daily operation of rail service to commuter -handling layoffs and allocating assignments to qualifying train personnel-daily oversight monitoring hours work during the course of the the week to prevent violations to federally mandate labor laws- use of specialized systems to perform layoffs, changes to hours work, document violations and any corrections to hourly shift worked daily where needed.

Greater New York City Area

-Provide customer assistance answering inquiries about service, revenue policies, company initiatives, and other areas to improve the customer’s overall experience -Service and monitor various locations to ensure proper operation and safety to passengers -Document all customer issues and refunds requiring additional follow-up via Customer Service Salesforce application-Perform station inspections/ create daily reports and distribute results to Operations, Stations, and Division Management -Input and maintain lost and found database to reunite customers with lost merchandise-Certified in Heartsaver AED and CPR

New York City Metropolitan Area

Provide customer assistance answering inquiries about service, revenue policies, company initiatives, and other areas to improve the customer’s overall experience Monitor Lower Level Concourse in Penn Station New York to ensure proper operation and safety to passengers Document all customer issues and refunds requiring additional follow-up via Customer Service Salesforce applicationPerform station inspections/ create daily reports and distribute results to Operations, Stations, and Division Management Input and maintain lost and found database to reunite customers with lost merchandise

Clifton, Nj

-Provided customer service and operated point of sales/ cashiering-Answered call-in inquiries for misses/junior departments-Maintained the floor to fit corporate standards-Organized returned items for replenishment -Administered company sales techniques to acquire new credit accounts-Arranged merchandise on displays and customized strike points

Public Safety Building

Student employed and uniformed aid working for the Rutgers University Police Department in New Brunswick at various events and locations: -Acquired basic security training, performed bag searches at university events, and provided walking escorts, building patrol, and loss prevention at request-Assisted with the hiring of new employees during the interview process and provided qualified training-Performed desk duties for administration at the public safety location assisting visitors, answering phones, filing documents, making copies, and appointment scheduling-Created, and maintained spreadsheet documents for Community Service Office use.-Serviced members of community and visitors -Certified in Heartsaver First Aid, AED, and CPR 2013.

Kreeger Learning Center

-Directly assisted resource center Director and Supervisor with organizing time sheets, detecting -contraband-Assisted with training new employees about office procedures and protocol-Assisted with tutoring service sign up and collecting confidential instructor feedback -Performed desk duties for administration such as answering phones, filing documents, making copies, and appointment scheduling

Kreeger Learning Center

-Provided customer service -Performed tasks at the request of resource center Supervisor -Provided information about tutoring services to students -Answered phones professionally and retrieving detailed messages -Printed copies of requested resource documents -Assisted in various projects with fellow office assistants

Bachelor Of Arts (B.A.), Criminal Justice/ Minor Discipline In Sociology And Political Science

Activities and Societies: Community Service Officer Program

High School