Danielle Perry Email & Phone Number

Los Angeles Metropolitan Area

Developed a custom enrollment platform that increased enrollments 58% in the first twelve months, and ultimately made it possible to grow enrollments 428% in four years.Developed a sales agent platform to manage multi level commission structures and the entire lifecycle of the sales agent.Built agile and responsive teams to manage platforms.Worked closely with state and federal regulatory agencies to lobby for policies benefiting the Lifeline industry.

Developed and implemented an online enrollment platform for the Lifeline program.Managed back office software to successfully operate a Lifeline business.Established measures, metrics and targets to drive performance in alignment with compliance and other business strategies.Researched, reviewed and recommended processes and procedures to maintain compliance with state and federal regulatory requirements.

Monitored state and federal regulations in order to manage the change process ensuring software compliance.Built relationships with partner vendors and government agencies to increase revenue, provide integration options to clients, and stay abreast of the ever changing regulatory environment.Managed client communications and let the documentation of the company's systems, processes and procedures.Implemented complex integration projects such as; the National Lifeline Accountability Database (NLAD), LexisNexis and SureTax.

Responsible for leading teams that provided service implementation as well as post installation customer support for Agent and Carrier customers.Designed and managed the launch of an online ordering system for Agents. Managed contracts and tariffs to ensure compliance with all terms. Served as a top-level escalation point for customer issues.