Danielle Perry Email and Phone Number
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Motivational leader with a proven track record in sales and customer success, adept at talent recognition and team empowerment. Expertise in nurturing multi-million dollar contracts and consistently exceeding financial targets across a 20-year tenure in the technology industry. Led global teams in customer onboarding, engagement, adoption, and health across the Americas, EMEA, and APAC regions. Accountable for annual recurring revenue and growth for over 2 dozen Fortune 100 companies, spanning diverse industries with contracts valued in the tens of millions. Skilled in strategic approaches to SMB and long-tail renewals, ensuring sustained customer satisfaction and business success.
Nerdio
View- Website:
- getnerdio.com
- Employees:
- 347
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Manager, Customer Success ManagementNerdioAtlanta, Ga, Us
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Head Of Customer SuccessApicontext Feb 2023 - PresentAs the Head of Customer Success I work closely with the team to work with APIContext customers to provide API monitoring for discovery, reliability, security, and compliance. Our platform includes everything API teams need to understand API performance, risk, integrity. Enterprises across the globe rely on us to ensure their APIs are reliable and trusted. -
Manager, Customer Success, ApjAkamai Technologies Feb 2022 - May 2022Penang, Malaysia• Promoted to manager of the Customer Success organization in Asia Pacific.• Grew our team resulting in 50% of my employees receiving promotions.• Participated as a senior level leader in Asia Pacific supporting and growing the business to a company-wide leading geography. -
Customer Success Lead, ApjAkamai Technologies Jul 2020 - Mar 2022• Promoted to team lead in Asia Pacific, leading a team located in India, Australia and Malaysia.• Supported the entire product catalog of Akamai including CDN, cloud computing and security.• Recruited, hired and trained a team across multiple geographies.
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Sr. Customer Success ManagerAkamai Technologies Jan 2019 - Jul 2020• Joined the Akamai team as a part of the acquisition of Janrain.• Facilitated the successful transition of 200 plus contracts with a total contract value of over $40 million.• Successfully transitioned legacy strategic clients with zero revenue churn.
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Manager, Customer ExperienceJanrain, Inc. Jan 2016 - Jan 2019Portland, Oregon Area• Promoted to Global Manager leading a customer success team located in the US and the UK.• Recruited, onboarded and managed a team of 7 CSMs.• Leveraged Gainsight to generate CSM Playbooks and customer health scores.• Managed escalations and critical customer situations, ensuring timely resolution and maintaining high customer satisfaction.• Implemented Net Promoter Score (NPS) and Customer Satisfaction (CSAT) score -
Senior Customer Success ManagerJanrain, Inc. May 2014 - Jan 2016Portland, Oregon• Managed multimillion dollar customer contracts with some of the largest brands in the world, consistently achieved 100% or greater net renewal revenue through negotiating multiyear contracts with procurement and legal teams.• Responsible for the success of extremely high profile customer events involving global travel to customer sights and visiting with C-level executives. Supported campaigns for FIFA, the Olympics, the Grammys, Super Bowl and other strategic launches.• Deep understanding of the identity and access management space including knowledge of regulations such a GDPR and COPPA.
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Field Sales ConsultantApplied Systems Aug 2011 - May 2014Portland, Oregon Area• Responsible for Independent Insurance Agencies in WA, OR, ID, AK, CA and strategic national accounts.• Achieved 200% of sales goal for 2011 and 120% in 2012.• Managed prospects and internal players through a six-month sales process in addition to monitoring a six-month implementation cycle.• Created and executed a plan to capture majority market share in the Portland metro. -
Public Sector Field Account ExecutiveLenovo Feb 2010 - Aug 2011• Responsible for Lenovo’s public sector business in WA, OR, ID, MT and AK; focused on accounts with greater than $20 million in annual revenue.• Conducted quarterly performance reviews with C-Level Executives driving account plan strategies.• Developed a strategy to identify and target acquisition accounts through direct and channel selling.• Drove incremental profit through proper product selection and clothing hardware sales with services, software and peripherals. -
Public Sector Team LeadLenovo Apr 2009 - Feb 2010• Successfully trained a team of 30 sales representatives and support personnel on best practices, internal tools and company initiatives.• Grew incremental revenue and profit with a dedication to services, software and peripheral sales.• Initiated new business through outreach; skilled in analyzing, identifying, and spearheading new business opportunities.• Worked with the team to develop winning profitable account strategies through mentoring and coaching.
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Inside Sales Account RepresentativeLenovo Jun 2006 - Apr 2009• Consistently ranked in the top 1% of Lenovo's Global sales team.• Delivered influential and value-based sales presentations targeted to customer needs.• Recognized by executives for strength and aptitude in understanding financial, social, and political implications within the businessenvironment; noted by superiors for ambition in taking on challenges and new business initiatives.
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Project Manager To Director Of Investor Relations And MarketingSilverdeer Llc Dec 2004 - Jun 2006• Implemented Salesforce.com to maximize value of over 75 individual investors.• Managed Accounts Payable for 7 entities.
Danielle Perry Skills
Danielle Perry Education Details
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International Business -
International Business Minor Economics
Frequently Asked Questions about Danielle Perry
What company does Danielle Perry work for?
Danielle Perry works for Nerdio
What is Danielle Perry's role at the current company?
Danielle Perry's current role is Manager, Customer Success Management.
What is Danielle Perry's email address?
Danielle Perry's email address is dl****@****ail.com
What is Danielle Perry's direct phone number?
Danielle Perry's direct phone number is +191966*****
What schools did Danielle Perry attend?
Danielle Perry attended Niels Brock, North Carolina State University.
What are some of Danielle Perry's interests?
Danielle Perry has interest in Hiking, Snowboarding, Ultra Marathon Running, Founding Group Leader For Run Mellow.
What skills is Danielle Perry known for?
Danielle Perry has skills like Salesforce.com, Solution Selling, Saas, Sales Process, Direct Sales, Channel Partners, Enterprise Software, Account Management, Crm, Cold Calling, Cloud Computing, Sales Enablement.
Who are Danielle Perry's colleagues?
Danielle Perry's colleagues are Mike Rigo, Sarah Mchugh, Tiara Moore, Alexander Kotelnikov, Vanessa Frost, Gill Su, Philippe Rene.
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Danielle Perry
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Greater Boston1definitivehc.com -
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