Danielle Perry Email & Phone Number

Atlanta, GA, US

As the Head of Customer Success I work closely with the team to work with APIContext customers to provide API monitoring for discovery, reliability, security, and compliance. Our platform includes everything API teams need to understand API performance, risk, integrity. Enterprises across the globe rely on us to ensure their APIs are reliable and trusted.

Penang, Malaysia

• Promoted to manager of the Customer Success organization in Asia Pacific.
• Grew our team resulting in 50% of my employees receiving promotions.
• Participated as a senior level leader in Asia Pacific supporting and growing the business to a company-wide leading geography.

• Promoted to team lead in Asia Pacific, leading a team located in India, Australia and Malaysia.
• Supported the entire product catalog of Akamai including CDN, cloud computing and security.
• Recruited, hired and trained a team across multiple geographies.

• Joined the Akamai team as a part of the acquisition of Janrain.
• Facilitated the successful transition of 200 plus contracts with a total contract value of over $40 million.
• Successfully transitioned legacy strategic clients with zero revenue churn.

Portland, Oregon Area

• Promoted to Global Manager leading a customer success team located in the US and the UK.
• Recruited, onboarded and managed a team of 7 CSMs.
• Leveraged Gainsight to generate CSM Playbooks and customer health scores.
• Managed escalations and critical customer situations, ensuring timely resolution and maintaining high customer satisfaction.
• Implemented Net Promoter Score (NPS) and Customer Satisfaction (CSAT) score

Portland, Oregon

• Managed multimillion dollar customer contracts with some of the largest brands in the world, consistently achieved 100% or greater net renewal revenue through negotiating multiyear contracts with procurement and legal.
• Responsible for the success of extremely high profile customer events involving global travel to customer sights and visiting with C-level executives. Supported campaigns for FIFA, the Olympics, the Grammys, Super Bowl.
• Deep understanding of the identity and access management space including knowledge of regulations such a GDPR and COPPA.

Portland, Oregon Area

• Responsible for Independent Insurance Agencies in WA, OR, ID, AK, CA and strategic national accounts.
• Achieved 200% of sales goal for 2011 and 120% in 2012.
• Managed prospects and internal players through a six-month sales process in addition to monitoring a six-month implementation cycle.
• Created and executed a plan to capture majority market share in the Portland metro.

• Responsible for Lenovo’s public sector business in WA, OR, ID, MT and AK; focused on accounts with greater than $20 million in annual revenue.
• Conducted quarterly performance reviews with C-Level Executives driving account plan strategies.
• Developed a strategy to identify and target acquisition accounts through direct and channel selling.
• Drove incremental profit through proper product selection and clothing hardware sales with services, software and peripherals.

• Successfully trained a team of 30 sales representatives and support personnel on best practices, internal tools and company initiatives.
• Grew incremental revenue and profit with a dedication to services, software and peripheral sales.
• Initiated new business through outreach; skilled in analyzing, identifying, and spearheading new business opportunities.
• Worked with the team to develop winning profitable account strategies through mentoring and coaching.

• Consistently ranked in the top 1% of Lenovo's Global sales team.
• Delivered influential and value-based sales presentations targeted to customer needs.
• Recognized by executives for strength and aptitude in understanding financial, social, and political implications within the businessenvironment; noted by superiors for ambition in taking on challenges and new business.

• Implemented Salesforce.com to maximize value of over 75 individual investors.
• Managed Accounts Payable for 7 entities.

Hhx, International Business

Ba, International Business Minor Economics