Danielle Peña Email & Phone Number

Texas, United States

Implement HR strategies and initiatives aligned with the overall business strategyEmployee Relations and EngagementServe as an advocate and counsel to hourly and exempt associatesDrive initiatives/activities in support of site climate and cultureConduct internal investigations as neededEnsure compliance with required regulations, policies, and laws related to Human Resources activitiesEnsure the administration of audit activities for compliance within HR policies and proceduresTrain management in interviewing, hiring, terminations, promotions, performance review, safety, and sexual harassmentProvide feedback and coaching to managers, actively listen and ask searching clarifying questions in regards to associatesAssist with staffing, succession planning and associate programs and processesUnderstand concepts related to compensation and benefits systems, processes, and employee communicationsAdministration of and action planning activities related to the annual EOS processEnter and maintain data in HRMS systemAdministration of our performance management process

Dallas-Fort Worth Metroplex

Assist with recruitment and interview process: post job ads online, screen entry-levelcandidates, schedule interviews, update candidate status in the applicant trackingsystem, etc.Coordinate various events including: recruiting events, service/volunteer events, and other special occasions/events.Assist with the administration of processes to include background testing, drugscreening, validation of documents, checklists, invoice reconciliation. Provide general information and assistance to employees and support HR staff asneeded.Update and maintain records, file electronic documents appropriately.Assist with the preparation of handbooks, trainings, and other documentation.Inventory and maintain materials (hand-outs, etc.) for recruiting, benefits meetings,employee relations activities, etc.Other administrative functions such as scheduling meetings, submitting expensereports, and electronic filing / organization.

Dallas/Fort Worth Area

Obtained patient and family feedback on services provided by Baylor Scott & White Health (BSWH). Documented and reported complaints, concerns and compliments to involved departments and administration. Facilitated patient satisfaction by visiting with patients and their guests by providing or coordinating communication to foster improvement and change.

Denton, Tx

Provided free individual counseling to the community. Counseling services were based on a relationship characterized by trust and respect. Worked with clients to identify objectives and goals for counseling and to move toward meeting those.

Denton, Texas, United States

Facilitated individual and group counseling. Assisted patients in identifying their unique needs and goals. Provided and guided the proper use of coping skills for various mental stressors. Met goals and objectives with on-site supervisor/LPC.

Denton, Tx

Interacted with customers on a day to day basis. Processed their transactions such as deposits, withdrawals, loan payments, check cashing, and money orders. Provided excellent customer service through the lobby and drive thru. At the end of each day, balanced drawer and verified totals. Provided prompt and professional service to customers.

Provided exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. Processed deposits and withdrawals in accordance with bank procedures, and recorded all transactions accurately and balanced each day's operations.

Customer-oriented, serving high-quality beverages, food, and similar products in a fast-paced environment. Provided customers with the perfect café experience, while also maintaining cleanliness and organization in the workspace.

Assist Guests with general park information, submitting feedback regarding experience, and troubleshooting technological difficulties.Evaluate guest concerns and perform any necessary task to improve guest satisfaction.Operate computerized system to track guest recovery methods and orders.

Master Of Arts - Ma, Counseling Psychology, Summa Cum Laude

Bachelor Of Science, Psychology, Cum Laude

Activities and Societies: Psi Chi Honor Society Phi Theta Kappa