Operations Associate for ICON DOCS for Bristol-Myers Squibb- Complete DOCS induction and orientation for newly employed CPCs.- Ensure client-specific induction and orientation is planned, communicated and completed.- Support the establishment goals and objectives for each CPC in Workday.- Support Operations Managers in Monitoring performance and conducting annual appraisal for each CPC, as applicable.- Conduct regular 1:1 meetings with assigned CPCs.- Ensure timely submission and approval of time reports, expense reports and leave requests for assigned CPCs.- Manage non-rechargeable expenses for assigned CPCs, per regional guidelines.- Create a positive relationship between the CPC and the Operations Management team- Ensure timely identification, resolution and escalation of issues to Operations Management team.- Implement, monitor and ensure appropriate completion of a Corrective Action Plan, if required.- Monitor and update relevant CPC data in OMNI.

-Serve as Lead Project Coordinator on large scale trials. Train new team members in case processing and start-up tasks. Delegate and oversee casework.-Daily accurate case processing, data management, data entry, and quality checks in accordance with project timelines. -Maintain structured project document archive.-Assist in the development, preparation, and tracking of project work plans (i.e. timelines) and other project deliverables from project startup through closeout.-Meeting logistics support including scheduling, meeting material distribution, meeting moderation, and preparation of meeting minutes. -Manage external team member communications, such as requests, alerts, and reminders-Routine client, member and CRA interactions (initiating and/or responding to requests on behalf of Project Manager and EAC Data Manager). Act as liaison for trial physicians and sponsor. -Assist EAC Data Manager in internal and external audits, edit checks and reconciliation.-Contribute to the production and maintenance of study documents, ensuring template and version compliance.

- Responsible for daily management of front end staff and training new employees- Greet and assist members in an upbeat and positive manner.- Recommend and sell merchandise to match the customer’s needs.- Assist in resolving member issues and concerns- Assist Studio Manager in general day-to-day operation of the studio. - Control inventory of all retail merchandise for the Studio.- Ensure proper management of purchase orders, inventory transfers, receivables and inventory levels- Ensure that selling areas are in optimum condition at all times: merchandising, shelves stocked, presentable and filled.

- Write and post all content for the four websites owned by Phillips on social media platforms Facebook, Twitter, Pinterest, Instagram and YouTube.- Develop and maintain social media program calendar; create and implement contests and sale promotions. - Monitor and respond to comments. Provide daily customer service or escalate to appropriate department as needed.

- Aid in the acquisition of images and copy for products to be featured on company’s ecommerce website and utilize the website’s content management system to upload content.-Ensure daily upload of new product, images and copy to retail site.-Manage project in collaboration with the photography department to quality check all product images on the retail site. Responsible for placing orders for new photography, photoshopping outdated images and keeping database of all progress.- Provide administrative support to marketing staff in planning, execution and follow-up of trunk shows, special events, contests, e-mail and other marketing activities and campaigns.

-Responsible for building and lighting sets daily for lead photographer.-Maintained multiple photo libraries.-Photoshopped images and edited video used for retail website and social media campaigns.-Organized department supplies, props & equipment. Purchased supplies and props when needed.-Acted as second shooter for all projects.

-Field department phone calls, type general correspondence and maintain the Director’s daily schedule.

-Answer and field inbound calls and attempt first-call resolution of calls pertaining to billing, transfer of services, appliance repair and emergency services, escalating calls as needed. Document all communications manually.