Danielle Schaeffer Email & Phone Number

Binghamton, Ny

• Managed a large volume of queries and delivered top-notch customer service in a call center setting. • Acts as the main point of contact, initiating client intake and conducting necessary assessments to determine required services.• Determined the most effective ways to meet clients' needs and coordinated service delivery through visits to clients' homes, relatives' residences, institutions, or other agencies.• Cultivated strong relationships with individuals and families to encourage the utilization of recommended social services.• Responded to emergency calls related to shelter, food, medical assistance, or situations involving abuse or neglect. • Conducted risk assessments and intervenes during crises when immediate action is warranted.• Collaborated closely with professionals to execute service plans by facilitating client referrals to essential services.

Binghamton, Ny

• Facilitated consultations for caregivers, aiding them in handling their responsibilities and enhancing the care provided to their loved ones.• Conducted comprehensive assessments of care recipients' needs within their home environment, covering cognitive function, physical health, ability to perform daily activities, emotional well-being, social support, and financial resources.• Performed thorough assessments of caregiver needs, considering caregiving challenges, emotional well-being, stress levels, social support, and financial resources. Provide caregivers with relevant resources and referrals to address changing needs.• Optimized community awareness and support for caregiver issues by leading a monthly support group.• Partnered with organizations to create presentations and offer educational opportunities to the public.

Binghamton, Ny

• Provided health education and guidance to prevent further transmission of Coronavirus (COVID-19)• Contacted individuals who have confirmed, probable, or suspected cases of COVID-19. Conduct thorough assessment and provide quarantine and isolation documentation.• Assessed patient or contact’s ability to safely and effectively isolate or quarantine at home, with adequate water, food, and other necessities.• Gathered required information while adhering to health department policies to ensure the confidentiality and security of sensitive data.• Collaborated and coordinated with a team of public health professionals to report to the public on possible exposures in a community setting.

Endicott, New York, United States

• Enhanced patient experience for Primary Care office by greeting patients and addressing their inquiries. • Maintained clients’ financial information by recording and collecting patient insurance and copayments.• Executed administrative duties including answering phone calls, managing medical records, and collecting co-payments.• Coordinated and scheduled patient appointments, including follow-up visits, tests, and consultations.• Contributed to the efficiency of the office by multitasking and prioritizing tasks effectively.

Bachelor Of Arts - Ba, Sociology

Associate Of Arts - Aa, Criminal Justice/Police Science