Danielle Williams Email & Phone Number

Denver, Colorado

Denver, Colorado

Denver, Colorado

• Manages a portfolio of twenty clients through implementation and through support including all day to day operations which produced $554,000 in services revenue in 2014. Clients include large hospital systems.
• Designs implementation plans and manages all project deliverables and resources for projects including all HL products: data warehousing, ICD-9 to ICD-10 conversions, data normalization, and mapping of standard and.
• Functions as the escalation point for any issue in active or support phases.
• Coordinates activities that address customer needs to achieve full utilization and value from HL products while maximizing revenues and profit to HL.
• Coordinates and integrates activities across multiple customer engagements using cross matrix resources including sales, development, content, and administrative support departments.
• Establishes and maintains ongoing business relationships with customers, business partners and contacts within national and industry organizations.

Greenwood Village, Colorado

• Use knowledge and experience in hosting infrastructure and client infrastructure to support the day-to-day operations for hosted customers.
• Managed all aspects of a large TriZetto hosted customer account to establish a high level of satisfaction.
• Facilitated the understanding of TriZetto business services and product offerings to meet customer needs and goals.
• Managed 5 hosted clients with approximately 7 million dollars in revenue annually.
• Demonstrated strong interpersonal skills and accurately communicate events at the client level with internal staff.
• Provided satisfaction, improve service where needed, reduce costs and add value for the customer based on service delivery experience

Englewood, Colorado

• Provided tier 2 & 3 technical support for various billing and call center applications used by Dish Network, managing over 12 million subscribers.
• Captured errors triggered in Seibel application by running various queries using Oracle SQL Developer Tools.
• Acted as the Application Manager for both the Merced and Aspect applications.
• Acted as the primary liaison between internal customers and vendors, coordinating any software or hardware upgrades necessary retaining 92% customer satisfaction.
• Managed an average of 35 technical issues per day reported through HP OpenView ticketing system.
• Provided 24x7 on-call support for call center applications.

Louisville, Colorado

• Managed RM (Rocky Mountain) Region accounts averaging a net of $4.1 million dollars on a quarterly basis.
• Responsible for coordinating and assisting in revenue related activities resulting in retaining 97% of the RM Region base service revenue.
• Financial analysis of RM accounts to identify service renewal opportunities concerning TekCare services for StorageTek Direct and Value Added Distributors (VAD).
• Audited customer install base locating equipment not on service and then negotiate agreements to bring maintenance current resulting in increased revenue of 16% a net of $2.8M.
• Examined weekly Gross Profit Detail (GPD) report in search of revenue differences that could produce leads to missing revenue.
• Researched warranty expiration reports and put equipment coming off warranty onto a maintenance contract.