Senior operations leader and advisor navigating growth, volatility, and uncertainty by combining traditional and interdisciplinary methods - creating clear and innovative paths to organizational effectiveness and profitability. My focus is on bridging the gap between modern business, emerging technology, and human innovation - empowering teams to lead and expand their markets.Results & Achievements- Over $25B in production managed across 300+ teams- Scaled operational productivity 600%, from $300MM to $2B/month - maintaining or exceeding service levels and driving record profits- Consistently drove & sustained employee and customer retention rates to 95%+ while delivering on M&A integration and organizational restructuring- Leading a rise in major market share from #6 to #1 over two quartersAdvisory Board & Community Engagement- Customer Experience Program Advisory Board at Bellevue College- Strategy & Leadership Advisor, PRISM framework & profile designer- Technology Advisory Board at Movement Mortgage- ERG Communication Board Chair at New Rez- CareerRX Advisory Board- Volunteer @ Hearthfire Animal Rescue and Compass Center