Danielle Shepherd
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Danielle Shepherd Email & Phone Number

Account Manager and customer service specialist at Alliance Consumer Group
Location: Tolleson, Arizona, United States 5 work roles 1 school
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Role
Account Manager and customer service specialist
Location
Tolleson, Arizona, United States
Company size

Who is Danielle Shepherd? Overview

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Quick answer

Danielle Shepherd is listed as Account Manager and customer service specialist at Alliance Consumer Group, a company with 78 employees, based in Tolleson, Arizona, United States. AeroLeads shows a matched LinkedIn profile for Danielle Shepherd.

Danielle Shepherd previously worked as Sales Manager at Alliance Consumer Group and Customer Service Representative at Chewy. Danielle Shepherd holds High School Diploma, General Studies from Buckeye Union High School.

Company email context

Email format at Alliance Consumer Group

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Alliance Consumer Group

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Profile bio

About Danielle Shepherd

Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Strong attention to detail and data management. Always willing to learn new opportunities.

Current workplace

Danielle Shepherd's current company

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Alliance Consumer Group
Alliance Consumer Group
Account Manager and customer service specialist
fort worth, texas, united states
Website
Employees
78
AeroLeads page
5 roles

Danielle Shepherd work experience

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Sales Manager

Current
  • Supported remote work environment through proficiency in using video conferencing tools such as Zoom or Microsoft Teams.
  • Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support.
  • Increased sales revenue by identifying and pursuing new business opportunities.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
  • Consulted with clients after sales to resolve problems and provide ongoing support.
  • Developed a reputation as a trusted advisor among clients by demonstrating exceptional knowledge of products services.
May 2023 - Present

Customer Service Representative

  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Mar 2023 - May 2023

Customer Experience Specialist

  • Supported remote work environment through proficiency in using video conferencing tools such as Zoom or Microsoft Teams.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Maintained and managed customer files and databases.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Dec 2020 - Feb 2023

Cashier

  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
Mar 2020 - Jun 2020

Sales Manager

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Cultivated long-term relationships with key partners in assigned accounts, fostering trust and loyalty among clients.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Recommended products to customers to encourage repeat purchases and foster customer loyalty.
  • Computed purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
Feb 2018 - Feb 2020
Team & coworkers

Colleagues at Alliance Consumer Group

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1 education record

Danielle Shepherd education

FAQ

Frequently asked questions about Danielle Shepherd

Quick answers generated from the profile data available on this page.

What company does Danielle Shepherd work for?

Danielle Shepherd works for Alliance Consumer Group.

What is Danielle Shepherd's role at Alliance Consumer Group?

Danielle Shepherd is listed as Account Manager and customer service specialist at Alliance Consumer Group.

Where is Danielle Shepherd based?

Danielle Shepherd is based in Tolleson, Arizona, United States while working with Alliance Consumer Group.

What companies has Danielle Shepherd worked for?

Danielle Shepherd has worked for Alliance Consumer Group, Chewy, Layla Sleep Inc., Lowe'S Companies, Inc., and Nebo.

Who are Danielle Shepherd's colleagues at Alliance Consumer Group?

Danielle Shepherd's colleagues at Alliance Consumer Group include Kyla Horan, Brigette Mason, Elias De La Torre, Rebecca Baak, and Tiffany S..

How can I contact Danielle Shepherd?

You can use AeroLeads to view verified contact signals for Danielle Shepherd at Alliance Consumer Group, including work email, phone, and LinkedIn data when available.

What schools did Danielle Shepherd attend?

Danielle Shepherd holds High School Diploma, General Studies from Buckeye Union High School.

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