Danielle Smith Email & Phone Number

Harrisonburg, Virginia

Oversee day to day operations of 414 units comprised of 1218 beds. Management• Lead and mentor staff of 12 in order to increase owner’s return on investment• Perform corrective counseling and performance evaluations• Maintain relationships with Attorneys, District Magistrates, Fire and Police Departments, Universities, and Local MerchantsMarketing• Training staff on effective sales techniques • Maintaining a high closing ratio on sales• Recruiting new customers through innovative marketing techniquesOperations • Coordinate capital projects for regular asset maintenance• Conduct quarterly and turnover inspections• Create a punch list for each trade vendor to ensure all items are complete prior to move-ins• Produce and submit invoices to ensure vendor satisfaction with timely payments• Approve and execute incoming leases

Harrisonburg, Virginia

Harrisonburg, Va

Oversee day to day operations of 1342 beds at two locations.Management• Lead and mentor staff of 12 in order to increase owner’s return on investment• Perform corrective counseling and performance evaluations• Maintain relationships with Attorneys, District Magistrates, Fire and Police Departments, Universities, and Local MerchantsMarketing• Training staff on effective sales techniques • Maintaining a high closing ratio on sales• Recruiting new customers through innovative marketing techniquesOperations • Coordinate capital projects for regular asset maintenance• Conduct quarterly and turnover inspections• Create a punch list for each trade vendor to ensure all items are complete prior to move-ins• Produce and submit invoices to ensure vendor satisfaction with timely payments• Approve and execute incoming leases

Management• Hired as Property Manager and promoted up to the level of Director• Direct Supervisor of 6 Regional Managers and 2 Training Specialists• Working with a budget in excess of $95 million in revenue • Oversee and approve hiring of management staff• Establish performance standards and evaluations • Assist with developing and implementing Management in training program• Review and approve payroll• Address complaints and customer service related concernsMarketing• Assist with development of sales strategies and service standards• Facilitate and implement sales and service programs • Establish property rental rates showing an annual increase of 1.5% year over year portfolio wide• Monitor leasing performance and made necessary advertising changesOperations • Negotiate contracts with vendors for capital projects and turnover• Approve purchase orders for capital projects and asset improvement• Oversee management of Regional and Property Teams expenses in order to reach projected NOI• Evaluate and implement collection standards and propose programs to meet financial expectations

Management• Managed 7 properties with 4,470 beds in five states• Oversaw Property Managers and Property Operations Support Staff• Monitor property budgets for operational and marketing expenses• Analyzed Corporate level financial and leasing reports - Reporting to the Vice-President• Conducted site inspections to maintain a high level of curb appeal• Implemented best delinquency prevention practices and enforce collections• Collaborated with marketing and sales teams to drive through effective methods• Coordinated with Director of Maintenance to manage maintenance teams

Harrisonburg, Va

Management• Hired as Leasing Consultant and promoted up to the level of Property Manager• Led and mentored staff of 15 in order to increase owner’s return on investment• Performed corrective counseling and performance evaluations• Maintained relationships with Attorneys, District Magistrates, Fire and Police Departments, Universities, and Local MerchantsMarketing• Trained staff on effective sales techniques • Maintained a high closing ratio on sales• Recruited new customers through direct mailers and cold calls• Marketed to local establishments and vendors by creating business relationships to ensure referralsOperations • Supervised operations of a 1200 bed residential student-housing community• Coordinated capital projects for regular asset maintenance• Conducted quarterly and turnover inspections• Created a punch list for each trade vendor to ensure all items were completed prior to move-in• Produced and submitted invoices to ensure vendor satisfaction with timely payments• Input all accounts receivable payments into data system• Approved and executed incoming leases and rental applications