Danielle Smith Email & Phone Number

• Follow similar procedures as release of information for various types of reviews/audits such as:• Risk Adjustment and DRG • HEDIS• Medical board reviews/audits• Peer Reviews• Medial payment and medical coverage reviews

• Maintains current knowledge of regulations, guidelines and standards per state and federal law and company guidelines• Delivered Protected Health Information for subpoenas, court orders, and patient requests within strict deadlines • Maintained 20+ medical record requests per day• Performs data entry functions, utilizing our clients' tracking application, to log, monitor, and complete requests for information• Utilize a variety of computer systems and maintain procedural consistency as delineated by the facility and/or our client's records center• Conducted quality control of digital and scanned charts in accordance with all HIPAA and HITECH guidelines.

• Resolved patient concerns regarding balance, payment, and collections via phone. • Entered data electronically to process charges, payments, and adjustments.• Resolved open billing edits for both electronic and paper claims• Conferred with FC groups in reference to insurance verification, correspondence, and account management. • Managed all incoming correspondence, bankruptcies and return mail through verbal and written communication. • Managed patient accounts through holds, prelisting, and collections• Reserved person for special projects needing to be done in a timely manner

• Responsible for providing technical assistance to patients when needed• Resolved 90% of all incoming inquiries through verbal and written communication with patients and their providers. • Appropriately transferred patient for appointments for consultations, evaluations, treatments, follow-up, or re-evaluation• Collected and relayed prescriptions request, provider calls, and symptoms to clinic staff• Always exhibited a detail-oriented etiquette and friendly attitude when answering telephone calls