Danielle Speed Email & Phone Number

Wylie, Tx, Us

Communicate with policyholders, accounts, technical experts, and claimants to investigate losses and resolve claims. Recognize potential risk transfer opportunities, obtain needed documentation, write tender letters and communicate tender to appropriate parties. Assist with development of GL summer intern. Assist in communicating updates from Friday account calls to the team. Present files on a peer’s behalf in file review. Negotiate disposition of claims.

Developed future leaders by having supervisors in training shadow my team, proven ability to achieve top tier results in multiple performance metrics by providing effective coaching to develop a team of 6-8 adjusters, ability to develop a team to number one in the nation customer service results, serve as a technical expert of claims knowledge to my team and peers, reviewed new losses to ensure prompt and fair coverage and liability investigations occurring, reviewed Reservation of Rights, coverage denials and disclaimers and liability denials, and reviewed payments and reserve requests.

Positions held include: Claims Service Representative, Performance Monitoring Team, Telephone Claims Adjuster I, Bodily Injury Claims Adjuster and Litigation Claims Examiner. Duties included:Utilization and innovation of advanced analytical and litigation skills to prevent excess loss. Proper allocation of reserved funding and strategic negotiation.

While working at the Grand Hyatt at the DFW Airport as a front office agent my job duties included: Check guests in and out of the hotel; take and enter wake-up calls; answer guest questions regarding the hotel amenities and meetings, airport and surrounding area, as well as questions regarding current, future or past reservations; process credit card authorization forms; interact with guests face to face and via phone.

Worked in the drive-thru, front counter and kitchen as needed; ensured employees were following our policies and procedures in providing our guests with customer service, and a quality product; checked temperatures on refrigerators to ensure they were functioning properly; checked temperatures on food products to maintain it was being held properly; counted down cash registers between employees to verify cash drops were accurate and inputted the amounts into the computer system, and then would make and take the deposit to the bank along with a petty cash order.

Pursuing Bachelor'S In Business

Associate Of Arts - Aa

General Studies, Business Administration And Management, General

Advanced Diploma In Practical Theology