Danielle Mcconnell Email & Phone Number

Orange, Ca, Us

Anaheim, California, United States

Lead a bi-coastal team of 80+ with multiple levels of leaders and hourly specialists that create and sustain adaptive and personalized on the job training programs for all front line, US-based Operations Cast Members in over 50 business units. This includes 25,000+ operating guides and training tools on multiple digital platforms.Provide strategic leadership to the team to collaborate with various partners including Operations, Experience Optimization, Worldwide Safety, Internal Communications, HR and Legal to design and execute strategies to enable optimal Cast Member performance through creative and effective training methods.Lead large scale projects that impact multiple lines of business across the organization. Drive integration across lines of business to plan, design and implement various initiatives.Provide strategic partnership to clients to translate federal, local and industry guidelines/regulations and Disney standards into meaningful content for Cast Members to execute in their roles. Leverage industry trends and research to continue to push the business forward, streamline processes and constantly innovate.Lead the transformation of the training lifecycle from paper to digital for Operations. Critical in system selection to manage content and transform the Cast experience of training through the Mobile Training Experience Project. Provided content management expertise in vendor selection as well as system design and customization for the unique needs of the business. Shared project management responsibility for implementation of product across the business.Deliver regular business updates and presentations to executive leadership to communicate strategic recommendations and key insights. Provide expertise and consulting services to partners at international sites to align practices and processes where relevant.Maintain budget for overall department and project spending.

Anaheim, Ca

Led a bi-coastal team of 50+ with multiple levels of leaders and hourly specialists responsible for the creation and sustainment of 13K documents supporting on the job training programs for all front line, US-based Operations Cast Members in over 50 business units. Provided strategic leadership to the team to collaborate with various stakeholders including Operations, Worldwide Safety, Internal Communications, HR and Legal to design and execute strategies to enable optimal Cast Member performance through creative and effective training methods.Led large scale projects that impact multiple lines of business and sites across the organization. Drive integration across sites and lines of business to plan, design and implement various initiatives.Provided strategic partnership to US and international site clients to align documentation sustainment practices where relevant.

Anaheim, Ca

Led a team of Documentation Managers, Documentation Administrator Managers and Technical Writers in the creation of operating guides and training tools to enable on the job training for 10,000 Operations new hires prior to grand opening.Provided regular and timely communication to executives and senior leaders on the status of documentation development and any business challenges.Designed the organizational structure, hired and on-boarded the Shanghai-based documentation team. Established team purpose, culture, work processes during pre-opening period and through the transition to sustainment post-grand opening.

Disneyland Resort/Walt Disney World Resort

Led a team of salaried professionals and O&T Cast to design, develop, and sustain relevant learning solutions for Walt Disney Parks and Resorts.Was critical in the transformation of the team from a single site focus to a One-Disney multi-site team supporting US-based businesses. Established holistic processes, common language/goals, integrated change management, Cast engagement and measurement tools.

Hong Kong Disneyland

Relocated to Hong Kong for 5 months to support the completion of all documentation for on the job training.Mentored the local team in preparation for grand opening and the transition to sustainment.

Disneyland Resort

Wrote, edited and revised technical documents to support operational processes and on the job training for various operations roles at the Disneyland Resort.Partnered with various Resort teams including Training, Operations, Legal and safety to determine timelines, priorities and review requirements.Ensured operating guides and supporting documents were in compliance with legal/regulatory requirements.Provided support and mentorship for hourly Training Tool Developers.

Anaheim, Ca

Held various hourly roles in Front Office and Bell/Valet/Parking operations as a front line Cast Member, lead and trainer.

Master Of Science - Ms, Organizational Leadership, 4.0

Activities and Societies: Delta Mu Delta Business Honor Society, Whitehead Leadership Society

Bachelor Of Arts (B.A.), Psychology

Activities and Societies: Kappa Kappa Gamma

High School Diploma

Activities and Societies: Pep Squad, Associated Student Body