Danielle Thompson Email & Phone Number

Alexandria, Minnesota, United States

Manage the product lifecycle for new products being developed and manage existing product enhancements and priorities with internal stakeholders.Establish best practices and guidelines for how functional requirements and business processes are defined.Manage the product roadmap for a specific product and work with all stakeholders across the business.Lead research, analysis and resolution of Member/Customer product needs.Coordinate and manage work with support and product SME’s participating in the process of defining functional requirements.Collaborate across departments to develop, determine and execute new functionality as part of the product development lifecycle.Support sales, sales operations, demonstrations, account managers and other teams regarding product features and functionality.Engage with team members during product development and ensure that product and member/client goals are being met.Perform business case research and ensure business cases support product and organizational objectives.

Greater St. Louis Area

Gather complex level product and/or project requirements as directed. Manage and oversee ownership of use cases and requirements using various tool sets.Provide direction and leadership on requirements to internal stakeholders that are apart of the software development life cycle.Participate in the ongoing support and improvement of NISC’s software development lifecycle.Manage product and feature communication plans with internal and external stakeholders.Champion requirements best practices and processes across the company.

Lake St. Louis, Mo

Performed and coordinated project plans, timelines, and milestones of project implementation. Trained Members/customers, on software applications usage and best practices.Provided application support throughout the project lifecycle.Served as a subject matter expert.

Plymouth, Minnesota

Provide work direction, training and support to employees.Selected as Primary Project Management for key Demand Response (DR) and RF Advanced Metering Infrastructure (AMI) Projects.Provide personalized software, hardware and system training to customers. Offer support on-site, over the phone and online.Responsible for delegating projects to secondary project managers.Manage and support customer relationships and expectations.Provide superior technical support and customer service.

Plymouth, Minnesota

Selected as Primary Project Management for key Demand Response (DR) and RF Advanced Metering Infrastructure (AMI) Projects.Provide personalized software, hardware and system training to customers. Offer support on-site, over the phone and online.Responsible for delegating projects to secondary project managers.Manage and support customer relationships and expectations.Provide superior technical support and customer service.

Plymouth, Minnesota

Deployed and managed DR and AMI projects in a Primary or Secondary Project Manager role.Provided superior technical support.

North Dakota State University Research & Technology Park

Software and hardware design on 8-bit RISC microcontrollersPartnered with research team at Massachusetts Institute of Technology (MIT)

Bachelor’S Degree, Electrical Engineering

Activities and Societies: Division I Women's Soccer, Captain

General Studies

Activities and Societies: Division II Women's Soccer

High School