By leveraging my expertise in HR practices and my commitment to creating a supportive and engaged workforce, I contribute to HOPICS' mission of empowering individuals experiencing homelessness to regain stability and thrive.

•Manage product full lifecycle,integrate customer feedback into product requirements,drive prioritization and pre/post-launch execution. •.Contributing collaborator with product management and department leaders to develop and prioritize backlog aligned to the product roadmap. •Manage cross-functional processes while prioritizing, delivering and launching major product releases. •Demonstrate strong verbal and written communication skills while engaging and influencing cross-functional teams.

Designer Handbags Sales Associate. I achieved the highest selling volume week over week with average weekly sells of 50k. Responsible for researching, understanding and having the ability to explain merchandise to assist customers in the purchasing process. Develop and nurture relationships with customers and team members in person. Listen to the customers needs concerns and wants to assist in identifying the merchandise that meets their expectations and desire to make an investment purchase. Meet and exceed daily, weekly and monthly individual and departmental sells goals. Provide excellent customer service and support. Have a working knowledge of internal process, policies and procedures. Ensure that assigned area is displayed to visually communicate the company’s and brands messaging clearly (luxury experience) to the customer. Stock and restock selling floor. Communicate and identify customers additional needs for cross selling opportunities. Build a Book of Customers that fosters communicates inline to the luxury experience resulting in additional purchases.

Processed Agent Licensing through a working knowledge of the licensing procedures for each state. Ensures effective handling of licensing/renewal questions/problems by properly complying with and interpreting state insurance licensing regulations.

Addressed employee and labor relations matters with managers and employees and escalate issues as needed. •Aligned talent and organizational strategy in areas such as performance management, talent and succession planning, employee onboarding and assimilation, compensation.

•Define the product vision, strategy and roadmap for our Business Profile productIdentify opportunities to improve customer experience Manage team of 10 document processor Inspire and lead cross-functional teams using data to tell storiesLeverage data and insights to drive e2e customer experienceWork with product marketing, design, engineering, data etc. to successfully deliver products to market