Danielle Young Email & Phone Number

Warrendale, Pa

National Accounts Division• Responsible for providing administrative, customer service, billing, and contract support for two National Account Managers that bring in $14 million a year in revenue• Act as a liaison between National Account Manager, the customer, billing, installation/design team, and the service department• Constant practice of time management, multi-tasking, problem-solving, research, and building of internal and external relationships • Create, edit and maintain contracts including Schedule As, Commercial Site, and Master Agreements• Ability to develop and provide customer support in various capacities with specific account teams in order to achieve account success• Works very closely with the installation team to accomplish final install for new or existing systems with national customers.• Participates in multiple weekly calls between with the customers.• Update and manage procedural documents, guidelines, and proposal activity within tracking systems pertinent to each customer. (SharePoint, Project Mate, Big Sky)

Greater Pittsburgh Area

 • Provided continuous support to the business operations and process team as well as the overall Program Oversight team to develop a fully integrated eCommerce thermoscientific.com website within the eBusiness department.• Responsible for attending and capturing all actions and decisions items that result out of weekly status meetings, (multiple) team meetings, and project management calls.• Involved in reaching out to vendors for resources. This consisted of coordinating and participating in the interviews, and the on/off boarding of new hires. • Coordinated administrative activities such as; managing of calendars, scheduling conference calls, receiving visitors, and new hire support and training• Responsible for the tracking and verification processes of invoices and expenses for resources involved in the CORE project.

• Performed conventional clerical and administrative tasks such as receiving mail, payment processing, and record management

Cranberry Township, Pa

• Performed and assisted with administrative• Drafted in AutoCad for fire alarm and sprinkler systems

Phoenix, Arizona Area

• Coordinated projects for Cox Communication’s design projects for fiber and coax telecomm systems.• Generated and provided daily reports to construction, the sales team, project managers and engineers with timelines detailing milestones and project completion dates.• Served as a liaison between the design leadership group and internal and external customers of the company.• Responsible for attending weekly and monthly meetings on matters such as; achievements, timelines for large commercial projects, and implementing a paperless project submittal process.• Coordinated events such as team building, volunteer activities and peer recognition programs.• Solely logged design projects into multiple databases which tracked days in hand and critical timelines. • Directly involved with franchise projects such as Verizon FTTC (Fiber to the Curb) sites and Cox’s Project Hello.• Attended leadership meetings to discuss project scope, critical milestones, risk mitigation and project timelines. • Communicated and coordinated with other departments in developing an end to end engineering solution while promoting a team atmosphere.• Provided feedback to leadership, including solutions to correct and/or resolve discrepancies and improve the general quality of projects and process flow.• Performed administrative duties such as: completing expense reports, managing a vacation tracker of 15 plus employees and preparation of reports for meetings.