Danielle Young Email & Phone Number

Handle customer escalations for our tier 1 support specialists, dealing with dental software customers. Support includes accounting, financial reporting, adobe issues, windows OS system issues, outlook email, software errors, and providing knowledge on products offered by Patterson. Offer support to electronic service customers as well including claims, ERA’s, electronic attachments and electronic billing statements. Must maintain a fifteen second or less after call wrap up time, ten minute or less average call handle time. Provide customer billing support and process payments for dental and vet offices. Provide statements and invoices to customers via fax and email. Facilitate trainings for new hires and solve specialist’s problems via product support expert chat.