Danielle Bertucci Email & Phone Number

Lititz, Pennsylvania, United States

Opened customer accounts by recording account information as well as maintaining accounts to ensure up- to-date information. Knowledgeable in customer satisfaction techniques, company culture, and growth mindset. Addressed customer inquiries, issues and resolve grievances via chat, email and phone, to ensure high customer satisfaction. Maintained organized.

Lancaster County, Pennsylvania, United States

Audited house reports and made operational adjustments to support the business using dashboard metrics. Recruited and trained new hires on house policies and procedures. Collaborated with peers to modernize best practices that better aligned with new business models. Initialized a standard operation procedure to streamline responsibilities and reduce.

Conshohocken, PA

Assisted clients in large asset decision making. Developed an effective sales process. Maintained advanced product knowledge. Monitored industry trends to excel in value based selling. Comprehended personal and business credit reports from NCIC. Negotiated risk based credit deals with automotive lenders. Interviewed clients to understand their personal.

Conshohocken, PA

Networked with fellow Hyundai representatives to facilitate inter-partner sales, tracked sales metrics and trends to ensure a diverse inventory, delegated tasks to Lot Attendants and Drivers to provide necessary support for Dealership operations, managed in-house financials including brand rebates, checks, and Certificate of Vehicle Ownership, coordinated.

Montgomeryville, Pennsylvania, United States

Developed and managed overnight associates and supervised day to day tasks, orchestrated floor planning and moves to drive sales impact and promote product engagement. assisted customers and associates with escalated concerns and used authority to appease, administered store associate schedules and provided basic in-house Human Resources.

Communicated with 350 various artists around the country in order to gather pertinent information necessary for invoicing prior to day one of the Musikfest event, followed up with the artists as needed to ensure compliance of all necessary requirements, maintained each of the artist files/documents throughout the life of the event in Microsoft Excel/Word.

Millersville, Pennsylvania

• Initiated start-up activities for a small college festival with 300+ attendees
• Evaluated the execution of a singer/songwriter concert series and communicated creative ideas for improvement
• Responsible for the smooth operation of concert performances as stage and house manager
• Sold tickets using Vendini Ticketing System and handled customer complaints

• Bachelor's Degree in Music Business; Concentration in Percussion
• Marketing Minor

• Assemble birthday party activities for children of all ages
• Responsible for event set up and clean up
• Organize structured activities such as sports and team building games for large scale events
• Promote a positive environment and act as a role model to children

• Assemble birthday party activities for children of all ages
• Responsible for event set up and clean up
• Organize structured activities such as sports and team building games for large scale events
• Promote a positive environment and act as a role model to children

Philadelphia, PA

• Coordinated logistics/hospitality with approximately 35 bands
• Handled daily coorrsdonpense with internal team members as well as band members
• Secured required paperwork for bands’ payments
• Coordinated the event’s production details
• Assisted with all aspects of producing a successful music festival

• Built satisfied customer relationships
• Provide prompt service to customers
• Train new employees
• Open and closed store

Bachelor'S Degree, Music

Activities and Societies: Marauder Music Productions, Millersville Concert Committee, Student Advisory Committee

Education record

Activities and Societies: North Penn Dance Team